蝦皮退貨問題 - 網賣
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By Zanna
at 2021-06-28T23:57
at 2021-06-28T23:57
Table of Contents
爬文好像沒類似狀況想詢問
我們是賣家,接到買家想要退貨,但該商品為大件貨物,是用特殊包裝以郵局寄出的,想
詢問:
1.我們賣家並無配合的物流,所以是否即要求買家自行將商品載至郵局寄回?
2.因為非使用超商物流,寄回的運費部分是我們買賣雙方私下合意用匯款方式支付即可嗎
?
3.賣家是否可要求買家需於寄出前拍照商品證明並未使用或損耗,並包裝完整後才可寄回
?
4.若有損傷/耗,是否可拒絕買家退貨?或是待收到寄回商品時發現有損傷/耗,進而拒絕
退費?
5.若買家遲不寄出商品,賣家不點選同意退貨,是否系統時間一到仍然會退回款項給買家
?
這個買家一開始在聊聊就問了關於材質的問題,我們根據他的需求照實回覆,結果收到貨
還是說跟他想要的質感不同所以要求退貨,這個賣了幾百件出去的東西第一次遇到客人要
退貨真的不知道該怎麼處理……
重點是因為是大件貨物,寄出郵資150,寄回還要150我們自負真的會吐血
明天會再問問客服,想也問問看大家的意見或經驗
--
我們是賣家,接到買家想要退貨,但該商品為大件貨物,是用特殊包裝以郵局寄出的,想
詢問:
1.我們賣家並無配合的物流,所以是否即要求買家自行將商品載至郵局寄回?
2.因為非使用超商物流,寄回的運費部分是我們買賣雙方私下合意用匯款方式支付即可嗎
?
3.賣家是否可要求買家需於寄出前拍照商品證明並未使用或損耗,並包裝完整後才可寄回
?
4.若有損傷/耗,是否可拒絕買家退貨?或是待收到寄回商品時發現有損傷/耗,進而拒絕
退費?
5.若買家遲不寄出商品,賣家不點選同意退貨,是否系統時間一到仍然會退回款項給買家
?
這個買家一開始在聊聊就問了關於材質的問題,我們根據他的需求照實回覆,結果收到貨
還是說跟他想要的質感不同所以要求退貨,這個賣了幾百件出去的東西第一次遇到客人要
退貨真的不知道該怎麼處理……
重點是因為是大件貨物,寄出郵資150,寄回還要150我們自負真的會吐血
明天會再問問客服,想也問問看大家的意見或經驗
--
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