蝦皮店家擅自取消訂單 - 網店
By Lily
at 2020-12-17T22:14
at 2020-12-17T22:14
Table of Contents
事因起源於12/12當天於某店家下單,結帳時在明細發現"已使用賣場折價券"有出現
將近5折的優惠金額,然後就直接結帳馬上刷卡成功了。經過大約一個小時快接近午
夜時竟擅自以無庫存為理由取消全部訂單。
事後店家直到今日我主動用私訊方式詢問店家取消之理由,也是沒有得到店家回應。
就在剛才店家直接來電說要退該訂單的75折現金或折價券,為了慎重起見,我請對
方用私訊的方式再表述一次,但對方說無法直接在訊息內說明有"75折"等相關字樣,
只能以"如電所說",說是因為怕客人截圖。
補充
當天(12/12)我也有幾個朋友透過該網站下單,也是被用各種奇怪的理由 (無法寄
送範圍)等遭到直接取消訂單。
試問
依照法律,該網站擅自取消訂單有無違法? 或管理方蝦皮的相關規定是甚麼?
請各位協助解惑
謝謝
--
將近5折的優惠金額,然後就直接結帳馬上刷卡成功了。經過大約一個小時快接近午
夜時竟擅自以無庫存為理由取消全部訂單。
事後店家直到今日我主動用私訊方式詢問店家取消之理由,也是沒有得到店家回應。
就在剛才店家直接來電說要退該訂單的75折現金或折價券,為了慎重起見,我請對
方用私訊的方式再表述一次,但對方說無法直接在訊息內說明有"75折"等相關字樣,
只能以"如電所說",說是因為怕客人截圖。
補充
當天(12/12)我也有幾個朋友透過該網站下單,也是被用各種奇怪的理由 (無法寄
送範圍)等遭到直接取消訂單。
試問
依照法律,該網站擅自取消訂單有無違法? 或管理方蝦皮的相關規定是甚麼?
請各位協助解惑
謝謝
--
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