莫名奇妙的客人 - 顧客行為
By Lydia
at 2010-09-28T01:49
at 2010-09-28T01:49
Table of Contents
上班上到一半
硬是被一個瘋婆娘打壞心情
小姐"喂~~我機車停在外面發不動 你們知道附近有機車行嗎?!"(非常不客氣的問道)
我"有哇 右轉50公尺就到了"
小姐"50公尺喔~~~"(面有難色)
我"對啊!!很近的"
小姐"我剛剛在外面試著用腳踩 踩了好久就是發不動"
我"是喔!那小姐麻煩您要不要直接牽去附近的機車行給老闆看一下
不然我們也不清楚車子的問題是在哪裡?!"
小姐"你們誰出來幫我踩一下!"(依舊不客氣)
常遇見路人尋求幫忙時
總是用非常委婉的方式麻煩陌生人
像她這麼無禮的人 我倒是第一次見過
我"心中os:靠~~~這是我的義務嗎?!妳也太沒禮貌了吧!!?"
即便我自己千百個不願意 在廚房工作的我
還是穿著圍裙趕緊出去幫她
ps 在此強調一下
因為當時上班的人只有我一位男性
所以值班經理只好請我出去幫她一下囉!!
小姐"快點 用腳踩發動引擎 手不可以去摧油門"(雙眼直視看著我+命令式的口吻)
我"小姐 妳是在開玩笑嗎?用腳踩引擎 卻不能用手去摧油門 機車不可能會發動啊?!!"
小姐"我不管 反正你就是不能用手摧油門 只准用腳踩"(依舊是命令式的口吻)
我"心中os:你x的 有毛病是不是?!這麼無禮的人 憑什麼要我幫妳?"
試著用腳踩了兩三次要發動引擎
重點是用腳踩其實非常不順
感覺這輛機車也算是老車了
無論我怎麼踩
機車根本沒反應啊!?
重點是那位小姐堅持不准我去摧油門
我"小姐 你的車子真的有問題 我這樣踩也不見得有進展
要不要麻煩您直接牽去給機車行老闆看看 搞不好是沒電之類的啊?!"
小姐"我剛剛從家裡騎出來就可以啊 你快點踩啦!"(開始鬧脾氣)
我"小姐 我真的幫不了你 因為車子的性能我真的不熟悉 我光在這邊耗也不是辦法!!"
小姐"我剛剛從家裡騎出來就可以發動啊!你繼續踩!!"(極度不客氣)
此時已經有點惹惱我
感覺我的情緒已經快到達臨界點
我"小姐 拜託您 我現在還在工作 不可能一直在這邊一直幫妳 麻煩您去找機車行的老闆好嗎?!
這樣也省時多了"
小姐"叫我牽50公尺 很遠耶!!"(開始有點怒吼)
你嘛幫幫忙
請人幫忙 不說聲 謝謝 不好意思 麻煩你
只會把我當小弟使喚 現在卻開始對我發脾氣?!
我"那我真的也幫不了妳啊?!真的不好意思"(自始至終 我依舊是很委婉的態度)
殊不知那位小姐開始惡狠狠的瞪著我
然後對我大吼
小姐"拜託 你才幫我踩個幾下而已 這樣也不幫我?!"(怒吼)
她吼完之後
隨即就幫機車給牽走了.........
留下不知所措的我
此時走進店裡繼續工作的我
到現在已經下班
心情仍舊無法平復
我真的不懂!?
這.............是我的錯嗎?!
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Tags:
顧客行為
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