為什麼要簽名? - 顧客行為

By James
at 2007-02-12T13:24
at 2007-02-12T13:24
Table of Contents
有些信用卡持卡人真的很妙
每次都為了省年費就提出一些莫名其妙的要求
搞得我們這些第一線的服務人員一臉囧
常常就遇到那種刷完卡後請他簽名
客人硬是不簽,當你拿他卡片一看
他卡片上也沒簽名,又一直跟你"灰"
說他到處去買東西也沒簽過名
眼看著後面大排長龍(他就一直鬼打牆,一直重複同樣的話)
後來我對這種人都直接笑笑地跟他說
那不好意思,我幫您取消交易,商品順勢往後面收不賣他了!
又不是3000元以下交易免簽名,你也不是VISA WAVE卡
就自動略過他,幫下一位客人服務
另一種就是買了幾百元商品,要你開N發票,刷N張簽單(注意!此N無上限)
然後每張發票還要不同的統編
此種我依然笑笑地,幫您問一下後面客人願意等嗎
99.999%的客人都不願意,不是我不幫您唷
一時想不起來,不過奇怪的客人比金X滷肉飯裡小強還多,想到在分享囉!
--
沈入越來越深的海底 我開始想念你 我好孤寂
跌進越來越冷的愛裡 我快不能呼吸 我想要你
人活著賴著一口氧氣 氧氣是你
如果你愛我 你會來找我 你會知道我 快不能活
--
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顧客行為
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at 2007-02-16T17:20
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