淘寶退款被要求好評才能退? - 網店
By Hazel
at 2016-07-13T23:56
at 2016-07-13T23:56
Table of Contents
大家好,因為是淘寶新手昨天遇到一個問題,想問大家該怎麼處理?
最近在準備結婚東西,就上淘寶購買一些婚禮小物,
昨天收到物品當場錄影拍照檢查,有發現好幾個購買的紙袋底破根本沒黏,
要不然就是紙袋殘膠嚴重,有跟客服反應,但得到回應是用雙面膠黏起來就好,
出貨前就有要求一定要檢查品質再出貨,因為寄貨來台灣退貨不方便,
同家買的手腕花也是殘膠嚴重且墜飾的珠珠也掉了,
昨天告知客服這樣品質沒辦法給好評,客戶就說那他退這幾個有問題紙袋的錢,
但是我要先給好評他們才退款,請問這樣不合理吧?是否有什麼方法可以要求退款?
根本沒黏的袋底&殘膠嚴重的袋子
http://imgur.com/mVSOVZl
http://imgur.com/P6m0RFy
網站拍的手腕花
http://imgur.com/bJdlkd9
殘膠又掉珠珠的手腕花
http://imgur.com/toGg5jJ
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