有線電視寬頻合約 - 消費者保護

By Dorothy
at 2013-09-27T15:17
at 2013-09-27T15:17
Table of Contents
要搬家了 查了一下第四台跟寬頻合約
第四台沒有綁約沒任何問題
但寬頻問題可大了
打去客服說我合約還有2年 我一頭霧水問客服用了很久為何還有2年合約???
客服告知今年4月帳單有老客戶回饋...
拿帳單去繳費簽名即續約兩年...
寬頻確實掛我名下 但繳費一向不是我在繳 我不可能簽名續約
現在想要停止合約 我卻要繳交4000的違約金
問家人家人也說不清楚 畢竟是快半年前的事情了
這種情況下有沒有什麼解決的方法可以保障我自身的權益
(我是合約本人但我沒簽名續約 我想主張合約無效)
--
第四台沒有綁約沒任何問題
但寬頻問題可大了
打去客服說我合約還有2年 我一頭霧水問客服用了很久為何還有2年合約???
客服告知今年4月帳單有老客戶回饋...
拿帳單去繳費簽名即續約兩年...
寬頻確實掛我名下 但繳費一向不是我在繳 我不可能簽名續約
現在想要停止合約 我卻要繳交4000的違約金
問家人家人也說不清楚 畢竟是快半年前的事情了
這種情況下有沒有什麼解決的方法可以保障我自身的權益
(我是合約本人但我沒簽名續約 我想主張合約無效)
--
Tags:
消費者保護
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