有人提供過物品損壞的證明文件給PayPal過嗎？ - 海外購物

我之前在美國eBay買了一張e-mu 1212m的音效卡
結果卡收到之後一直不能安裝在電腦上
最後才發現是卡壞掉了
在金手指的附近有被破壞的痕跡，有幾個凹洞
看起來可能是傷到裡面的線路了

我跟賣家反應，他卻說卡是好的
絕對不會退我錢，所以我跟PayPal申訴
PayPal調查了很久之後，才發了一封mail給我
叫我在2/23之前傳真證明文件給他
證明我的卡是壞的

Please obtain a document (such as an estimate
or invoice) from an unbiased third-party, such
as a dealer; repair shop, appraiser, or another
individual or organization that is qualified in
the area of the item in question (other than
yourself), which details the extent of the damage
or clearly explains how the item received
significantly differs from the item advertised.
Please do not proceed with any repairs or alterations
to the item, as doing so will limit PayPal's ability
to successfully resolve your claim, and may result in
the cancellation of your dispute. If possible, the
document should include a serial number and description
of the item, and the dollar amount required to complete
the repairs necessary to correct the damage. This
document must be on letterhead that includes the name,
address, and phone number of the individual, business,
or organization so that PayPal may contact them if
necessary.

我不知道要去那邊生這個文件出來
我這張卡算是水貨，創巨(Creative)不會鳥我
不知道有沒有人也有類似的經驗可以提供我參考看看？
謝謝！















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