改變心態 - 顧客行為
By Anonymous
at 2017-05-04T16:40
at 2017-05-04T16:40
Table of Contents
以顧客角度來說，獲得一個好的或者完整服務，應該是最基本的。
但我很想問一個我想不透的問題，搭公車，司機車壞了，半路把大家請下車，但沒有給大家證明或幫忙叫旁車停下來載，我想申訴，但內心又覺得，看到司機在那裡捲起袖子，一直弄車，很辛苦。
超商店員不知道什麼叫不要印發票，所以印出來然後沒給客人，因為是在校內的，看到他就覺得很辛苦打工的大學生，不知道該不該告知他。
只是類似這樣的事很多，但我常常覺得，人沒有多厲害，我無需打趴對方，但我自以為的同理，是對的嗎?
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顧客行為
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