手機門號相關問題 - 消費者保護

By Jack
at 2010-03-18T22:46
at 2010-03-18T22:46
Table of Contents
起因老妹在YAHOO拍賣上看到一家在台北大同區有店鋪的X富通訊
yahoo拍賣賣場 叫手機3C報價館 02-XXXX-XXXX (店家電話),
賣家帳號 astt091X (馬賽克X為數字)
賣家還是安心賣家,評價2百多,因此我妹不疑有他
於是就打電話去詢問門號是否可以續約,
通訊行也確定的跟老妹說:那隻手機可以搭配門號專案價
因此老妹興沖沖的跑去辦理那隻手機 (SHARP日式手機)
老妹去到店裡,才發現 店員所謂的專案價就是:
原本要辦的那隻手機因為是高階手機,所以要搭配他們的專案會比較優惠
所以老妹當天(3/12)共付
手機專案價後 5900+預附通話費1200+五張新申辦的門號+一張續約門號
其中四張 台灣大哥大門號 (半年後可以調降)
一張 遠傳 (半年後可以調降)
一張 中華續約門號(我老爸名字)
店員還跟他說這樣等於分期買手機還可以抵通話費
鬼迷心竅的老妹帶著新手機+六個門號回到家跟我講,才發現她自己被騙了
因為我算他兩年門號費加上已經附的錢總共花了四萬五去買一隻手機
之後隔天早上我們馬上打給台灣大哥大跟遠傳客服說明情況
兩家客服也告知我們24小時內都可以退租,不用附違約金
(上網去查,才發現有很多人跟我妹一樣,都是馬上去退)
有一個台灣大哥大門號是當場店員幫我妹開通,一個是之前中華續約的
另外四個門號都未開,通號碼我妹也不知道
隔天通訊行上班,我就陪我妹說要跟通訊行說退租門號並以空機價買下手機
我說他們這樣算是騙人的,怎麼可以一個手機配六個門號!!
(而且他們有給我妹簽一張契約書說有帶走五個門號+續約和六個手機
我妹有問他為何是六個手機,他說那六個手機都是零元手機換購比較高階的手機)
對方就也不是很高興就說不願意幫我辦理退租,
說他沒有騙我妹,說我直接用綁約門號月租費去算手機當然會覺得貴。
我就跟他說 我們問過客服說24小時都可以取消等,
他就說他已經上線了有的沒的,還有開店成本上傳傳真成本有的沒的
還說如果遇到像我們一樣的奧客他們是不是不用做生意了
我有提到消基會契約型不是有提供審閱期,
而且他們店員當初也只叫我妹簽名,說其他資料他們會幫忙填寫
因此契約無效等,並把我在消基會找到的案例給他們看
店長就很生氣兇我們兩個說,叫我打電話給消基會,
說我拿消基會壓他們 那一切就按照程序消基會慢慢處理等。
到時候損失的還是我們,還說他我列印那個消基會案例跟就是他們店
說去年才協商完,說他打贏對方還因為誣告陪他們之類的
還一直兇我跟我妹,說協商程序跟法律都很熟他們完全站的住腳
還要我跟他們說對不起才願意繼續協調下去
不過問他們門號也還有兩個台灣大門號他們也尚不知道
但他們堅持說已經上線但門號電信業者尚未配下來
中華的也還沒送件但告知了中華,我們問中華客服也查不到我們的續約資料
(中間略)
之後店員同意我們每個門號附違約金3500就幫我們退,續約的1500
然後我妹總共附了
手機5900+3500*5+1500+易付卡1200=26100
並簽下因為個人因素退租 並付給X富通訊行19000的錢退租
之後並不會產生相關費用等的協商內容
我有要求他們加註相關門號等,並詢問日後不會接到帳單吧
店長就說不會 如果有收到帳單可以憑那張紙去找他們
然後並要求店家退還相關簽約證件
退回一張遠傳的簽約條款證件影本+三張台灣大簽約條款證件影本+中華續約
還有一張台灣大因為已經開卡所以簽約和證件影本在他們手上
但過了幾天那家店又打電話來了
說遠傳電信公司不給退,要我們先付兩個月月租費之後再退租等
因此想請問:
1。當初簽名的那張協議書應該有法律效用吧
(我妹有簽名跟蓋手印 店家蓋店章加店長簽名)
如果到時後真的接到遠傳帳單怎麼辦?
當初申請的那份文件我們已經拿回來了(留在他那的是台灣大已開卡的)
另外我們當初去找店家協調有偷偷錄音,這可以當做法律效用嗎?!
2。另外有什麼方法可以制裁這種不良店家?
可以跟公平交易委員會檢舉她們廣告不實嗎?!
(拍賣網頁寫的價錢跟實際都不一樣
就用單機價 我妹買的那隻說 17800,現場我們協調問他又說21000
還有網頁說辦手機就送的東西也沒有送。
3。已經簽了那張協議書還可以請消基會協調嗎?!
(當初我老妹就想說趕快把事情解決才會花錢+簽下那張協議書)
4。另外當初一切商業行為都有開發票,可否去檢舉她們逃漏稅?!
5。另外有相關身分證影本資料在他們手上,是否會被他們拿去亂用?!
--
yahoo拍賣賣場 叫手機3C報價館 02-XXXX-XXXX (店家電話),
賣家帳號 astt091X (馬賽克X為數字)
賣家還是安心賣家,評價2百多,因此我妹不疑有他
於是就打電話去詢問門號是否可以續約,
通訊行也確定的跟老妹說:那隻手機可以搭配門號專案價
因此老妹興沖沖的跑去辦理那隻手機 (SHARP日式手機)
老妹去到店裡,才發現 店員所謂的專案價就是:
原本要辦的那隻手機因為是高階手機,所以要搭配他們的專案會比較優惠
所以老妹當天(3/12)共付
手機專案價後 5900+預附通話費1200+五張新申辦的門號+一張續約門號
其中四張 台灣大哥大門號 (半年後可以調降)
一張 遠傳 (半年後可以調降)
一張 中華續約門號(我老爸名字)
店員還跟他說這樣等於分期買手機還可以抵通話費
鬼迷心竅的老妹帶著新手機+六個門號回到家跟我講,才發現她自己被騙了
因為我算他兩年門號費加上已經附的錢總共花了四萬五去買一隻手機
之後隔天早上我們馬上打給台灣大哥大跟遠傳客服說明情況
兩家客服也告知我們24小時內都可以退租,不用附違約金
(上網去查,才發現有很多人跟我妹一樣,都是馬上去退)
有一個台灣大哥大門號是當場店員幫我妹開通,一個是之前中華續約的
另外四個門號都未開,通號碼我妹也不知道
隔天通訊行上班,我就陪我妹說要跟通訊行說退租門號並以空機價買下手機
我說他們這樣算是騙人的,怎麼可以一個手機配六個門號!!
(而且他們有給我妹簽一張契約書說有帶走五個門號+續約和六個手機
我妹有問他為何是六個手機,他說那六個手機都是零元手機換購比較高階的手機)
對方就也不是很高興就說不願意幫我辦理退租,
說他沒有騙我妹,說我直接用綁約門號月租費去算手機當然會覺得貴。
我就跟他說 我們問過客服說24小時都可以取消等,
他就說他已經上線了有的沒的,還有開店成本上傳傳真成本有的沒的
還說如果遇到像我們一樣的奧客他們是不是不用做生意了
我有提到消基會契約型不是有提供審閱期,
而且他們店員當初也只叫我妹簽名,說其他資料他們會幫忙填寫
因此契約無效等,並把我在消基會找到的案例給他們看
店長就很生氣兇我們兩個說,叫我打電話給消基會,
說我拿消基會壓他們 那一切就按照程序消基會慢慢處理等。
到時候損失的還是我們,還說他我列印那個消基會案例跟就是他們店
說去年才協商完,說他打贏對方還因為誣告陪他們之類的
還一直兇我跟我妹,說協商程序跟法律都很熟他們完全站的住腳
還要我跟他們說對不起才願意繼續協調下去
不過問他們門號也還有兩個台灣大門號他們也尚不知道
但他們堅持說已經上線但門號電信業者尚未配下來
中華的也還沒送件但告知了中華,我們問中華客服也查不到我們的續約資料
(中間略)
之後店員同意我們每個門號附違約金3500就幫我們退,續約的1500
然後我妹總共附了
手機5900+3500*5+1500+易付卡1200=26100
並簽下因為個人因素退租 並付給X富通訊行19000的錢退租
之後並不會產生相關費用等的協商內容
我有要求他們加註相關門號等,並詢問日後不會接到帳單吧
店長就說不會 如果有收到帳單可以憑那張紙去找他們
然後並要求店家退還相關簽約證件
退回一張遠傳的簽約條款證件影本+三張台灣大簽約條款證件影本+中華續約
還有一張台灣大因為已經開卡所以簽約和證件影本在他們手上
但過了幾天那家店又打電話來了
說遠傳電信公司不給退,要我們先付兩個月月租費之後再退租等
因此想請問:
1。當初簽名的那張協議書應該有法律效用吧
(我妹有簽名跟蓋手印 店家蓋店章加店長簽名)
如果到時後真的接到遠傳帳單怎麼辦?
當初申請的那份文件我們已經拿回來了(留在他那的是台灣大已開卡的)
另外我們當初去找店家協調有偷偷錄音,這可以當做法律效用嗎?!
2。另外有什麼方法可以制裁這種不良店家?
可以跟公平交易委員會檢舉她們廣告不實嗎?!
(拍賣網頁寫的價錢跟實際都不一樣
就用單機價 我妹買的那隻說 17800,現場我們協調問他又說21000
還有網頁說辦手機就送的東西也沒有送。
3。已經簽了那張協議書還可以請消基會協調嗎?!
(當初我老妹就想說趕快把事情解決才會花錢+簽下那張協議書)
4。另外當初一切商業行為都有開發票,可否去檢舉她們逃漏稅?!
5。另外有相關身分證影本資料在他們手上,是否會被他們拿去亂用?!
--
Tags:
消費者保護
All Comments

By Ethan
at 2010-03-22T05:09
at 2010-03-22T05:09

By Agatha
at 2010-03-22T19:52
at 2010-03-22T19:52

By Franklin
at 2010-03-26T01:24
at 2010-03-26T01:24

By Faithe
at 2010-03-29T04:58
at 2010-03-29T04:58

By Bethany
at 2010-03-31T21:21
at 2010-03-31T21:21

By Charlotte
at 2010-04-02T05:09
at 2010-04-02T05:09

By Zenobia
at 2010-04-03T23:48
at 2010-04-03T23:48

By Gary
at 2010-04-06T15:28
at 2010-04-06T15:28

By Susan
at 2010-04-09T22:43
at 2010-04-09T22:43

By Kyle
at 2010-04-10T00:22
at 2010-04-10T00:22

By Jake
at 2010-04-13T17:19
at 2010-04-13T17:19

By Eden
at 2010-04-16T10:30
at 2010-04-16T10:30

By Mason
at 2010-04-17T07:15
at 2010-04-17T07:15

By Ida
at 2010-04-18T12:33
at 2010-04-18T12:33

By Hedwig
at 2010-04-20T00:10
at 2010-04-20T00:10

By Agatha
at 2010-04-21T12:33
at 2010-04-21T12:33

By Jacob
at 2010-04-26T05:12
at 2010-04-26T05:12

By Zenobia
at 2010-04-26T23:16
at 2010-04-26T23:16

By James
at 2010-04-29T14:33
at 2010-04-29T14:33

By Poppy
at 2010-05-01T02:22
at 2010-05-01T02:22

By Poppy
at 2010-05-03T04:06
at 2010-05-03T04:06

By Mary
at 2010-05-04T22:14
at 2010-05-04T22:14

By Queena
at 2010-05-05T04:13
at 2010-05-05T04:13

By Queena
at 2010-05-07T20:08
at 2010-05-07T20:08

By Una
at 2010-05-12T02:05
at 2010-05-12T02:05

By Selena
at 2010-05-12T06:30
at 2010-05-12T06:30

By Olivia
at 2010-05-17T01:15
at 2010-05-17T01:15

By Charlie
at 2010-05-21T18:16
at 2010-05-21T18:16

By Olive
at 2010-05-23T19:42
at 2010-05-23T19:42

By Eartha
at 2010-05-27T03:39
at 2010-05-27T03:39

By Megan
at 2010-05-28T13:08
at 2010-05-28T13:08

By Dinah
at 2010-05-31T08:31
at 2010-05-31T08:31

By Tristan Cohan
at 2010-06-02T11:33
at 2010-06-02T11:33

By Charlie
at 2010-06-05T19:43
at 2010-06-05T19:43

By Wallis
at 2010-06-08T19:38
at 2010-06-08T19:38

By Emily
at 2010-06-13T02:16
at 2010-06-13T02:16

By Christine
at 2010-06-17T09:08
at 2010-06-17T09:08

By Una
at 2010-06-21T01:00
at 2010-06-21T01:00

By Barb Cronin
at 2010-06-21T21:58
at 2010-06-21T21:58

By Selena
at 2010-06-24T07:00
at 2010-06-24T07:00

By Quanna
at 2010-06-28T17:33
at 2010-06-28T17:33

By Edwina
at 2010-07-03T01:17
at 2010-07-03T01:17

By Catherine
at 2010-07-06T03:51
at 2010-07-06T03:51

By Catherine
at 2010-07-07T03:19
at 2010-07-07T03:19

By Rachel
at 2010-07-10T18:13
at 2010-07-10T18:13

By Dorothy
at 2010-07-11T21:02
at 2010-07-11T21:02

By Yuri
at 2010-07-12T18:10
at 2010-07-12T18:10

By Edith
at 2010-07-16T07:50
at 2010-07-16T07:50

By Aaliyah
at 2010-07-17T14:41
at 2010-07-17T14:41

By Charlie
at 2010-07-18T18:08
at 2010-07-18T18:08

By Franklin
at 2010-07-20T00:02
at 2010-07-20T00:02

By Frederica
at 2010-07-20T06:56
at 2010-07-20T06:56

By Frederica
at 2010-07-20T16:53
at 2010-07-20T16:53

By Yedda
at 2010-07-21T22:50
at 2010-07-21T22:50

By Mia
at 2010-07-22T20:58
at 2010-07-22T20:58

By Harry
at 2010-07-27T06:01
at 2010-07-27T06:01

By Callum
at 2010-07-31T18:16
at 2010-07-31T18:16

By Doris
at 2010-08-01T21:50
at 2010-08-01T21:50

By Robert
at 2010-08-04T21:50
at 2010-08-04T21:50

By Ivy
at 2010-08-06T15:16
at 2010-08-06T15:16

By Zenobia
at 2010-08-10T14:53
at 2010-08-10T14:53

By Caroline
at 2010-08-11T01:25
at 2010-08-11T01:25

By Kyle
at 2010-08-11T19:31
at 2010-08-11T19:31

By Barb Cronin
at 2010-08-14T14:54
at 2010-08-14T14:54

By Faithe
at 2010-08-15T14:10
at 2010-08-15T14:10

By Belly
at 2010-08-18T00:16
at 2010-08-18T00:16
Related Posts
我是被騙了嗎

By Iris
at 2010-03-16T22:44
at 2010-03-16T22:44
愛買 結帳員算錯價格

By Franklin
at 2010-03-15T23:36
at 2010-03-15T23:36
拍完藝術照...覺得被坑很後悔(後續)

By Eartha
at 2010-03-15T22:08
at 2010-03-15T22:08
Y拍購物中心的賠償

By Quanna
at 2010-03-13T15:07
at 2010-03-13T15:07
Y拍購物中心的賠償

By Daniel
at 2010-03-13T07:51
at 2010-03-13T07:51