愛妮雅化妝品騷擾性行銷 公平會罰2500 - 退費

By Lucy
at 2022-07-09T09:40
at 2022-07-09T09:40
Table of Contents
※ [本文轉錄自 Gossiping 看板 #1Yo6zW1D ]
作者: asppsa (橘子綠了) 看板: Gossiping
標題: [新聞] 愛妮雅化妝品騷擾性行銷 公平會罰2500
時間: Sat Jul 9 01:54:37 2022
備註請放最後面 違者新聞文章刪除
1.媒體來源:
聯合新聞網
2.記者署名:
陳素玲
3.完整新聞標題:
愛妮雅化妝品騷擾性行銷 公平會罰2500萬創新高
4.完整新聞內文:
很多人可能都有在路上被搭訕做問卷、強迫推銷經驗,芸妮公司透過其愛妮雅集團旗下150
餘家「愛妮雅化妝品」分店於街頭以協助填寫問卷為由搭訕民眾,事實上卻以不當手法銷售
美容商品,消費者被迫繳納數萬元至30萬元不等費用做臉及購買保養,公平交易委員會會議
考量其手法惡性重大、受害民眾眾多且遍布全臺,該集團每年度營業總額均高達10億元之鉅
、近3年有上萬名顧客、違法期間至少達3年以上等因素,依公平交易法第25條規定,處以法
定最高的罰鍰額度2,500萬元,創下此類案件最高罰鍰紀錄。
公平會表示,此次動用公平法第25條「帝王條款」處罰業者,主要是此案共有700多人檢舉
,情節重大,不只是一般消費糾紛,而是廠商已經構成影響交易秩序,透過這些不當煩擾手
段,讓其他業者喪失市場競爭機會,因此動用公平法介入處分。
公平會表示,芸妮有限公司透過其愛妮雅集團各分店,於銷售美容商品過程中隱匿重要交易
資訊,並誤導消費者。手法包含於街頭請消費者至店內填寫問卷,強調不占用太多時間也不
做推銷,並宣稱可提供免費體驗做臉,再趁消費者臉做到一半不方便移動,集體輪番推銷迫
使消費者答應購買。
此外,愛妮雅推銷時會使消費者誤認是購買商品及做臉服務,且告知正值促銷優惠期間,不
買可惜,但事實上該價格只是常態性售價,如果發生消費爭議,該公司就會拿出經消費者簽
名的契約書,主張消費者購買的只有商品,做臉服務是免費贈送的,所以未使用做臉服務或
者不滿意服務都不能退費。
更惡劣的是,公平會表示,芸妮公司雖然在契約上規定未拆封商品可退貨,但店家一開始便
會以檢查商品為由,誤導消費者將美容產品全數拆封,店員也會儘量在做臉過程中開罐使用
所有的美容商品,造成商品無法退貨的情形。此外,店家販售的美容產品多達數十項,其美
容產品間必須搭配使用,該公司要求各分店故意將各項美容產品搭配不足,以誘導消費者一
再加購商品,有消費者因此在2年半內累計消費高達90幾萬元。
公平會表示,如有消費者向客服反映或向政府機關申訴要求退費,店家都會設計一套機制迫
使消費者放棄退費或接受和解,不當妨礙消費者的退費權益。公平會統計,108年至110年9
月間向各地方政府申訴之民眾中即有80餘人於店家初次消費做臉後,即因短時間大量使用美
容商品之做法出現紅腫、紅疹等不適症狀,甚至必須就醫。
108年至110年9月間向各地方政府申訴之民眾中,即有3百多人反映曾遭店家強迫推銷或長時
間疲勞轟炸,最長者甚至達4.5小時之久;單以近3年曾向政府機關提出申訴、檢舉在案之民
眾即達7百多人且遍布各縣市,消費者因該公司不當手法而被迫放棄退費或私下和解者更不
在少數。
5.完整新聞連結 (或短網址)需放媒體原始連結,不可用轉載媒體連結:
https://udn.com/news/story/7266/6447309
6.備註:
台灣價值
--
作者: asppsa (橘子綠了) 看板: Gossiping
標題: [新聞] 愛妮雅化妝品騷擾性行銷 公平會罰2500
時間: Sat Jul 9 01:54:37 2022
備註請放最後面 違者新聞文章刪除
1.媒體來源:
聯合新聞網
2.記者署名:
陳素玲
3.完整新聞標題:
愛妮雅化妝品騷擾性行銷 公平會罰2500萬創新高
4.完整新聞內文:
很多人可能都有在路上被搭訕做問卷、強迫推銷經驗,芸妮公司透過其愛妮雅集團旗下150
餘家「愛妮雅化妝品」分店於街頭以協助填寫問卷為由搭訕民眾,事實上卻以不當手法銷售
美容商品,消費者被迫繳納數萬元至30萬元不等費用做臉及購買保養,公平交易委員會會議
考量其手法惡性重大、受害民眾眾多且遍布全臺,該集團每年度營業總額均高達10億元之鉅
、近3年有上萬名顧客、違法期間至少達3年以上等因素,依公平交易法第25條規定,處以法
定最高的罰鍰額度2,500萬元,創下此類案件最高罰鍰紀錄。
公平會表示,此次動用公平法第25條「帝王條款」處罰業者,主要是此案共有700多人檢舉
,情節重大,不只是一般消費糾紛,而是廠商已經構成影響交易秩序,透過這些不當煩擾手
段,讓其他業者喪失市場競爭機會,因此動用公平法介入處分。
公平會表示,芸妮有限公司透過其愛妮雅集團各分店,於銷售美容商品過程中隱匿重要交易
資訊,並誤導消費者。手法包含於街頭請消費者至店內填寫問卷,強調不占用太多時間也不
做推銷,並宣稱可提供免費體驗做臉,再趁消費者臉做到一半不方便移動,集體輪番推銷迫
使消費者答應購買。
此外,愛妮雅推銷時會使消費者誤認是購買商品及做臉服務,且告知正值促銷優惠期間,不
買可惜,但事實上該價格只是常態性售價,如果發生消費爭議,該公司就會拿出經消費者簽
名的契約書,主張消費者購買的只有商品,做臉服務是免費贈送的,所以未使用做臉服務或
者不滿意服務都不能退費。
更惡劣的是,公平會表示,芸妮公司雖然在契約上規定未拆封商品可退貨,但店家一開始便
會以檢查商品為由,誤導消費者將美容產品全數拆封,店員也會儘量在做臉過程中開罐使用
所有的美容商品,造成商品無法退貨的情形。此外,店家販售的美容產品多達數十項,其美
容產品間必須搭配使用,該公司要求各分店故意將各項美容產品搭配不足,以誘導消費者一
再加購商品,有消費者因此在2年半內累計消費高達90幾萬元。
公平會表示,如有消費者向客服反映或向政府機關申訴要求退費,店家都會設計一套機制迫
使消費者放棄退費或接受和解,不當妨礙消費者的退費權益。公平會統計,108年至110年9
月間向各地方政府申訴之民眾中即有80餘人於店家初次消費做臉後,即因短時間大量使用美
容商品之做法出現紅腫、紅疹等不適症狀,甚至必須就醫。
108年至110年9月間向各地方政府申訴之民眾中,即有3百多人反映曾遭店家強迫推銷或長時
間疲勞轟炸,最長者甚至達4.5小時之久;單以近3年曾向政府機關提出申訴、檢舉在案之民
眾即達7百多人且遍布各縣市,消費者因該公司不當手法而被迫放棄退費或私下和解者更不
在少數。
5.完整新聞連結 (或短網址)需放媒體原始連結,不可用轉載媒體連結:
https://udn.com/news/story/7266/6447309
6.備註:
台灣價值
--
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