小孩就不能來餐廳吃飯嗎 - 顧客行為

By Tom
at 2009-05-25T21:05
at 2009-05-25T21:05
Table of Contents
生平第一次扁小孩,就在去年(店是我開的)
持續30分鐘,兩個小孩(約5歲)在店內持續追逐且尖叫
爸媽都不到30歲....
都已經跟他爸媽說了....還有其他客人也...
老爸說: 不要在亂跑囉...給我乖乖坐好...
媽媽說: 要乖乖喔......
通通靜止不到2分鐘,再繼續衝來衝去,尖叫來尖叫去...
第一次: 弟弟不要跑囉...很危險喔....(不到10秒,繼續跑&叫)
第二次: 弟弟不要在降囉...叔叔會生氣喔... (同上)
第三次: 打小手背(店內有玄關,爸媽看不到)(不到30秒,繼續跑&叫)
第四次: 弟弟不要在降囉!我要生氣囉,好不好....(弟弟點頭)
不到20秒又繼續......
第五次: 我抓住他的手腕,輕輕的扭了一下(表情痛苦)...不要再玩囉
第六次: 抓住他的手腕,輕輕的扭了三下(表情痛苦)...面帶兇光(不要再玩囉)
依然不到30秒,繼續跑繼續尖叫....
第七次: 晚上10點多了,客人陸陸續續離開,剩他們那一桌.....
抓住他們手腕,比經輕再大力一點,持續扭手腕5-6下(還要不要再玩阿)
弟弟搖頭...臉色難看(快哭了).... 安靜了一分鐘....
超安靜的...(一分鐘後)
搬救兵......他老爸......
我: 抱歉,我只是輕輕打手背一下...
爸: 『他只是小孩子也』,那他的手怎麼會紅紅的呢.....
我: 我確定我只是輕輕的打,實在很抱歉,若有得罪及不妥的地方,
我向您道歉.....
心裡OS: 你們這種客人,這種教育小孩子的方式,你們不來我會更高興
(你們已經影響其他客人用餐的情緒了) ,對付爛人用爛招。
只是小孩子......
就因為年紀小,輕輕扁一下他就會怕了,現在不扁,不機會教育,
等到他長大了,你用藤條扁,他也不會怕......
希望你日後沒有機會到警察局領你小朋友出來
生平從事服務業第一次扁小孩
在此....我道歉SORRY.... (當下說真的 有點爽,也有點愧疚)
--
Tags:
顧客行為
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