如果你在意售後，真的不要找foopanda - 網店
By Steve
at 2020-03-16T08:50
at 2020-03-16T08:50
Table of Contents
＊抱怨文一旦發文超過10分鐘即不可自行刪除，違反直接水桶5年。
是否已經閱讀過相關新規定？(請回答Y/N)：Y
＊店家名稱：foodpanda-食物外送平台
＊店家連結：https://www.foodpanda.com.tw/
＊商品名稱：脆皮雞排
＊溝通截圖：(至少兩張，不得放入文內)
https://i.imgur.com/RCEL7Lk.jpg
https://i.imgur.com/8UJn2Fg.jpg
https://i.imgur.com/jy4qubY.jpg
https://i.imgur.com/X7yQmH2.jpg
＊商品照片：(至少兩張，不得放入文內)
抱歉我當天就這樣吃完了也沒有拍 所以放訂單
https://i.imgur.com/1Jfewgs.jpg
https://i.imgur.com/XBL73f8.jpg
＊事發經過：(僅能文字敘述，不得擅自夾雜圖片連結)
3/8那天我訂了一大堆炸物，因為等了很久很餓而且一邊打遊戲就也沒拍照
吃到一半我飽了之後就冰進冰箱然後去洗澡
洗澡過程想到我好像有點雞心但我剛剛都沒吃到，所以就去翻剩下的東西，還真的沒有
我立刻上了客服中心，當時還有可以按缺貨退款的，我就針對雞心按了
雞皮我明明點了三份像一份我想了想沒有退，想說就這樣吧大不了以後別點這間
因為按客服的時候沒有任何證明，只有客服中心來信可以證明一下
等了兩天發現沒任何消息，我又上克服反映
又等了一天又沒有任何反映我又上了客服
總之因為點完客服之後沒有任何能夠證明的東西，我只記得我好像接連反映了幾次
然後3/12號我收到客服信要我說明少了啥
3/14又收到客服信要我"詳細說明缺少雞心"
這是要怎麼詳細說明??????????
然後就是今天，讓我理智斷裂的信
說因為我沒有在"24小時內反應"所以不退款
我承認我真的是懶惰才會用食物熊貓
但從我用到現在叫了不到十次，這次東西缺貨，第一次點不辣做成辣的
這出錯率搭配售後的狀況真的讓人不敢恭維
而且上客服完全沒有任何證明，消費者只能自認倒楣
搞到後來其實我也不指望那雞心退款了
只是我絕對不會再用食物熊貓了
--
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