好市多:那是投機取巧的行為!! - 好市多
By Olive
at 2011-08-07T15:11
at 2011-08-07T15:11
Table of Contents
好市多的服務態度不好,不是一天兩天的事情了
而且態度之惡劣,還會用汙篾的態度質疑顧客
之前買過遊戲片,但時在試玩了後會整個暈眩
在兩個人都不能忍受得情況下去退片了
當時買完大約一個月,因為我忘記小白單
想說她們客服都強調沒有小白單也沒關係就安心去退貨了
誰知道,這就是讓我ㄧ整個火冒三丈的開始
第一個店員,怎樣都找不到購買紀錄
問我:你確定是在這邊買的嗎?你確定是這張卡買的嗎 <===這句話從我那晚大概聽了超過
你確定是在這間分店買的嗎? 五次,問一次我當是確認,
同一商品五次以上讓人很火大
然後後面就開始有人排隊了
那位店員除了一面查,一面跳針重覆上一次話
然後還敢對後面的人說: 這位小姐沒帶單子,所以不好意思讓你們久等
(我只能OS說: 你TMD技術不好,現在是怪我了?!!!)
後來他怎樣都查不到,他就很不客氣的叫另一個人幫他查
於是以上問題持續跳針
這段時間我還打電話問了我同學確認購買日
再換了第三個下來,除了持續跳針之外,他還跟我說沒購買紀錄
還強調她們的片子是這個月初才進的 ==>現在是說我說謊了喔?
於是我終於大怒之下問她們:如果我回去找到白單怎麼樣?!
店員還很悠然自得的說那我就退給你 <--可以想像我心中的OS是充滿了髒話
我: 我現在就跟你說是是11月底買的,你們查不到紀錄是想要怎樣!!
於是店員這時才打電話進賣場的遊戲部確認,
然後才說: 阿 是上面說的遊戲片這個嗎? BARCode換掉了
(!$%$%%你們店內 商品bArcode 換掉/重複編碼干消費者屁事!!)
於是爐了我二十分鐘後終於退給我了!!
我ㄧ整個後悔沒當場叫主管過來!
後來我找到賣場主任,跟他講完後
他竟然叫我去寫投訴單
當然後來下個月我因為她們機車道標示不明摔車後
她們也只會叫我寫投訴單
這就是新竹 costco!!
這當然還不包括我會員卡七月底才到期,從五月開始每次去消費就跳針般問我
"會員卡到期了,續會員嗎?"
說不要還一直盧,我的會員卡還差兩個月才過期他們是想怎樣
當然我也看過她們爐前面的客人,讓整排隊伍大DELAY
只能說,有太多太多需要改善的!!
※ 引述《huangwh (香腸)》之銘言:
: 各位好:
: 下方對話內容為大約敘述,並非當下完整內容
: 前天去好市多新竹店的時候,發現上一次買的東西有特價
: 由於上一次買的東西想說已經開封過,並且有食用過,
: 所以不打算全額退款,於是去服務台詢問是否可以退差價。
: 在退貨的時候櫃檯的人似乎都在忙,退貨的地方都沒有人,
: 等了幾分鐘後,有人出現了,於是老媽就跟他說明原因
: 對方回應:必須看到貨物才可退
: 對方跟我老媽講了一陣子後,我前去了解一下,我就說:
: 可是網路上有人說可以直接退差價說!
: 這時對方用很不客氣,讓我有點火大的語氣說:
: 那是投機取巧的方式!!!!!!!沒辦法!!
: 這時老媽可能為了避免雙方開起戰火,老媽就很客氣地說:
: 喔~~好!沒關係。
: 這時帶著第一次退貨失敗的心情,跟老媽走到好市多門口旁~~
: 被那個服務人員這樣惹到,就順著她的意思對號入座"投機取巧"
: 就進去買新的,然後....然後拿去退...
: 那位店員看到老媽,低著頭...
: 問:要退哪一次的?
: 媽:上一次沒特價時的....
: 最後:退款成功,退全額
: 我想說的是:
: 原本想說倘若不能退差價就算了,畢竟都已經吃過了!
: 但服務人員說話的態度真的讓人非常不舒服。
: 要是各位的話,你會怎麼做呢?
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