在超商要微波便當的客人 - 顧客行為
By Valerie
at 2010-08-30T11:12
at 2010-08-30T11:12
Table of Contents
原文恕刪~~~~
看到這篇
會想起之前在便利商店工作時 詢問客人是否需要微波
的確常常會有外星客人回"不微波怎麼吃"
其實聽多了 就麻痺了 有時候也懶的解釋那麼多
要不默默拿去微波 不然就是笑笑的"喔" 就解決了
只有一次 就感到十分的挫折
當時客人是買大亨堡 基本上
是需要跟客人詢問 請問需要微波嗎?????
再決定是否微波
當下還是按照慣例 詢問了ㄧ下
我:小姐需要大亨堡需要微波嗎???
客:&*%DS......
我:阿????
客:廢話.......(這句廢話 不是很大聲 但當時櫃檯旁應該都聽的到)
聽到廢話時 其實很想直接把東西拿去櫃檯結帳就好了
省去微波的時間 讓她趕快出去........
但還是默默的微波完 該收的錢 該給的發票給完 完成交易......
當下的感覺是很想去她服務的地點 去給她"廢話"ㄧ下......
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Tags:
顧客行為
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