在美國amazon購物 我的情形可以換貨嗎? - 海外購物

謝謝板友推文的建議,我寫信去反映後他告知我說要寄一個新商品給我,也寄出了

並要我寄原商品回去給他,但我看完信後還是有疑問,所以再上來請教

1.我買的價格(86美金)跟新訂單(107美金)的價格不一樣,我看他的來信好像是說這是

她幫我做了一個新訂單,到時會退款給我新訂單的金額,以下為原文

To ensure your replacement order isn't held up by delays in customs, I
created the replacement order with charges and refunded your original order.
The charge for this order is $107.47, and the refund is in the same amount.
Both the charge and refund will be applied to the credit card used on the
original order; the refund will appear in the next 3-5 business days.

Once processed, you'll be able to see the refund request here:

請問他的意思是我理解的這樣嗎?還是我變成要付新訂單的金額?

而且她這筆訂單價格好像有被課稅的風險

2.如果我要寄回去給AMAZON,我是寄到他們的哪裡好(地址)?收件人是寫AMAZON

CUSTOMER SERVICE?一般而言便宜又安全的寄回去方法是哪一種呢?空海運哪種

方式便宜,以下為原文

I would also request you to please return the damaged DVD to us via most
economical return shipping method and let us know the return shipping cost
and we will refund you the same.

3.第二封信的內容我更不懂了,我的感覺是他跟我請兩次款,可是會再退款

但好像又變成是退第一次的86美金而非第一封的107.47美金,這樣不是不公平?

畢竟我購買時是86美金(含運),原文如下,請板友幫我確認一下他的意思為何

We're writing to let you know we processed your refund of $107.47 for your

Order 1XX-XXXXX-XXX0.

This refund is for the following item(s):

Item: Mahler Symphonies 1-7 [Blu-ray]
Quantity: 1
ASIN:
Reason for refund: Item not satisfactory

Here's the breakdown of your refund for this item:

Item Refund: $76.99
Shipping Refund: $8.98
Goodwill Refund: $21.50

We'll apply your refund to the following payment method(s):

Visa Credit Card [expiring on XX /20XX]: $85.97
Visa Credit Card [expiring on XX/20XX]: $21.50

This amount has been credited to your payment method and

will appear when your bank has processed it.

很長的文章 ,謝謝板友的看完及幫忙!


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