別再說奧客了 - 好市多
By Hazel
at 2010-04-24T11:59
at 2010-04-24T11:59
Table of Contents
奧客的定義
請參閱 http://zh.wikipedia.org/zh-tw/%E5%A5%A7%E5%AE%A2
其中第四點
諸多挑剔:如不斷投訴食品質素要求更換,
多次退換自己不喜歡但品質沒有問題的貨品等。
^^^^^^^^ ^^^^^^^^^^^^
--------------------------------------------------------------------------
好事多的定義
1.在商品方面:
任何您在好市多賣場所購買的商品,
除附有原製造廠商的保證書外,並享有好市多全額退款的保證。
^^^^^^^^^^^^^^
2.在會員方面:於會員卡有效期限內的任何時候,
您若不滿意,您可以取消會員卡,我們將退還您全額會員費。
--------------------------------------------------------------------------
結論
1. 超過30天退貨 = 奧客,是錯誤的。
2. 無期限退貨,是Costco的全球政策。
唯一做錯的一件事,
就是買了一堆不需要的東西,
導致最後退貨銷毀,
超不環保!!!!
但這就是Costco希望的,
因為這樣可以賺更多的錢,
典型的美式企業精神。
所以消費者有錯嗎??
應該Costco寵壞消費者吧
這樣的消費模式
對地球的傷害很大
可是我也不免成為幫兇......
至於認為退貨
會導致Costco虧錢的
看看他們的財報吧
--
請參閱 http://zh.wikipedia.org/zh-tw/%E5%A5%A7%E5%AE%A2
其中第四點
諸多挑剔:如不斷投訴食品質素要求更換,
多次退換自己不喜歡但品質沒有問題的貨品等。
^^^^^^^^ ^^^^^^^^^^^^
--------------------------------------------------------------------------
好事多的定義
1.在商品方面:
任何您在好市多賣場所購買的商品,
除附有原製造廠商的保證書外,並享有好市多全額退款的保證。
^^^^^^^^^^^^^^
2.在會員方面:於會員卡有效期限內的任何時候,
您若不滿意,您可以取消會員卡,我們將退還您全額會員費。
--------------------------------------------------------------------------
結論
1. 超過30天退貨 = 奧客,是錯誤的。
2. 無期限退貨,是Costco的全球政策。
唯一做錯的一件事,
就是買了一堆不需要的東西,
導致最後退貨銷毀,
超不環保!!!!
但這就是Costco希望的,
因為這樣可以賺更多的錢,
典型的美式企業精神。
所以消費者有錯嗎??
應該Costco寵壞消費者吧
這樣的消費模式
對地球的傷害很大
可是我也不免成為幫兇......
至於認為退貨
會導致Costco虧錢的
看看他們的財報吧
--
All Comments
By Victoria
at 2010-04-28T18:57
at 2010-04-28T18:57
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