做服務業的遇到客人借洗手間時,該如何處理 - 顧客行為
By Liam
at 2007-03-06T22:18
at 2007-03-06T22:18
Table of Contents
今天跟我同學在某家簡餐店[非連鎖企業]吃東西
有個男客人進來問服務員說
可以借廁所嗎
服務員:先生不好意思,我們廁所不外借歐!
先生:ㄟ小姐~我常來這邊吃東西耶,你不記得我是誰啦
之後先生也不理采服務員,就這樣進了洗手間
[進去時還利用洗手間那的反面鏡,往外看一下~~]
上完洗手間出來也沒跟店員說聲謝謝~就這樣走了
這之間我就看著那兩個服務員在那竊竊私語
還說著你根本就不是常客阿~~[haha]
總言之~今天我跟我同學整個就是很無言耶~~
我的疑問:其實ㄧ般到外頭偶爾總是會有尿急的時候
但是會盡量找像是公共廁所或是M跟肯爺爺
但身旁若都沒有公共廁所時,該怎麼辦呀@@
若是身為服務員的妳[你],遇到這種情況該怎麼解決及告知客人呢
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Tags:
顧客行為
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