亞伯EZ購電腦七天內不給退貨 - 鑑賞期
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By Jacob
at 2016-03-15T18:21
at 2016-03-15T18:21
Table of Contents
想請問大家這樣的case 申訴成功的機率高嗎?已在消保會線上申訴,
本人在台南, 受理機關選台南對嗎? 還是應該選企業經營者所在縣市(台北)?
除了消保會申訴外還有啥其他建議嗎?
消費關係要旨:網路購物電腦一台, 檢測後發現電
腦異常緩慢, 於到貨後七天內申請退貨但賣方不給退!
申訴處理經過:2/24於亞伯EZ購上購買ASUS Zen
Aio 無觸控版本一台, 2/27 晚間收到貨, 經過數天
檢測發現電腦異常lag,故於3/2晚間提出退貨申請
(非換貨)並將完整包裝及電腦還原, 賣方於3/3日下
午請貨運載回, 一直不願意正面回覆退貨申請, 而
是說要請廠商檢測! 最後於3/15日下午五點來電告
知廠商檢測無異常因已拆封故無法退貨. (詳細的
買賣留言及訂購紀錄已經上傳至附件)
http://imgur.com/a/9soD1
申訴事由:(爭議所在): 消保督字第0930002323號
企業經營者訂立「一經拆封,不得退換」定型化契
約條款,排除消費者檢查商品之權利,有違平等互
惠原則,應屬無效條款。 消保法第19條亦規定消
費者得於收到商品七日內無條件退貨,不需負擔任何
價金.亦即網購,電視購物,電話行銷,路邊訪問推銷
,賣場問卷調查推銷皆適用此條法規! 且電腦硬體並
不屬於不適用七天鑑賞期的七大類產品, 故賣方不應拒絕退貨申請!
請求內容:解除買賣契約, 無條件退回貨款至原刷卡帳戶!
--
本人在台南, 受理機關選台南對嗎? 還是應該選企業經營者所在縣市(台北)?
除了消保會申訴外還有啥其他建議嗎?
消費關係要旨:網路購物電腦一台, 檢測後發現電
腦異常緩慢, 於到貨後七天內申請退貨但賣方不給退!
申訴處理經過:2/24於亞伯EZ購上購買ASUS Zen
Aio 無觸控版本一台, 2/27 晚間收到貨, 經過數天
檢測發現電腦異常lag,故於3/2晚間提出退貨申請
(非換貨)並將完整包裝及電腦還原, 賣方於3/3日下
午請貨運載回, 一直不願意正面回覆退貨申請, 而
是說要請廠商檢測! 最後於3/15日下午五點來電告
知廠商檢測無異常因已拆封故無法退貨. (詳細的
買賣留言及訂購紀錄已經上傳至附件)
http://imgur.com/a/9soD1
申訴事由:(爭議所在): 消保督字第0930002323號
企業經營者訂立「一經拆封,不得退換」定型化契
約條款,排除消費者檢查商品之權利,有違平等互
惠原則,應屬無效條款。 消保法第19條亦規定消
費者得於收到商品七日內無條件退貨,不需負擔任何
價金.亦即網購,電視購物,電話行銷,路邊訪問推銷
,賣場問卷調查推銷皆適用此條法規! 且電腦硬體並
不屬於不適用七天鑑賞期的七大類產品, 故賣方不應拒絕退貨申請!
請求內容:解除買賣契約, 無條件退回貨款至原刷卡帳戶!
--
All Comments
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