Y購退貨運費問題 - 網店
By Connor
at 2016-07-26T09:37
at 2016-07-26T09:37
Table of Contents
7/15晚上在Y購上購買了8H到貨的香皂,隔天收到
收到後才被家人告知買錯..當天從手機APP直接點選整筆退貨
(因不滿480有收取運費,商品及運費都有用購物金折抵部分)
因為一直以來整筆訂單退或都沒有問題...
結果剛剛收到信用卡帳單突然看到一筆運費的金額,
查了一下真的是7/15那筆香皂的運費..
想請問
整筆退貨,不是應該連運費全退嗎?
因為已過10天...不知道如果要跟客服要求還有機會嗎...
(還是認知有誤Q_Q)
因之前也購買過Y購8H到貨,部分商品退貨後不滿免運金額,也未被系統扣取運費
不懂為何整筆退貨還會被收運費...
謝謝大家!!
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