Re: 小姐 我懷疑你們櫻桃沒有3磅重! - 顧客行為
By George
at 2007-06-24T17:17
at 2007-06-24T17:17
Table of Contents
原文恕刪...
應該是一種未審先判的感覺讓人不舒服，
尚未秤過，就說人家不老實，
這樣的談論當下的確會讓人心情不好~~
客人應該就包裝被拆開的狀況，
容易讓消費者產生的重量不足疑慮，
請店家改善(不管是隨時檢查商品狀況，
或是有爭議時，主動秤量讓客人放心)
而不是說店家都不老實、感覺很不好之類的話，
一竿子真的打翻一船人了。
PS.
你們加油站都一樣，每次都嘛偷油...
你們書局都一樣，每次打折都不說...
你們便利商店都一樣，公仔都嘛打開看過了...
↑以上，我相信一定有這樣的狀況，
但不是每間店、每個人都一樣，
也是有遵守本分、真的為客人著想的店家與店員，
聽到未審先判的話，還能隱藏情緒，
盡力滿足客人要求的原po，
辛苦了。
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顧客行為
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