paypal索賠機制有人用過嗎？ - 海外購物

Asos寄錯貨後，我把商品退回並且附上資料跟他索取運費就收到以下這封信：

Hello Shih-Yu,

Thanks for getting in touch about your orders 183836246 & 183665102.
With the information you’ve provided and after an assessment of your account
we’ve taken the decision to close your ASOS account.
This means we’re unable to accept any further orders on this account and any
other account opened in the future with your details. If any orders are placed
we will have no choice but to cancel them, and no further notification will b
e sent.
In order to take this further, we recommend contacting PayPal to dispute any l
ost funds. Due to the problems on your account, we're no longer able to issue
further refunds to you.
PayPal may be in touch with ASOS and we'll be able to provide previous informa
tion regarding your accounts to support their investigations. Once they're hap
py this is a genuine claim, they may refund your account.
I appreciate you may find this frustrating; however I hope you can understand
that this is a business decision.
Best wishes,

Samara

ASOS Customer Care

然後我帳號就被鎖了，基於錢的關係我態度非常好的回了信，講說不然運費我自己吃但是
你要把貨款退給我，結果asos的回覆如下：

Hi there SHIH-YU,

Thanks for getting in touch about your orders 183836246 & 183665102.

I'm really sorry Shih-Yu but we wouldn't be able to process a refund for you.
With the information you’ve provided and after an assessment of your account
we’ve taken the decision to close your ASOS account.
This means we’re unable to accept any further orders on this account and any
other account opened in the future with your details. If any orders are placed
we will have no choice but to cancel them, and no further notification will b
e sent.
In order to take this further, we recommend contacting PayPal to dispute any l
ost funds. Due to the problems on your account, we're no longer able to issue
further refunds to you.
PayPal may be in touch with ASOS and we'll be able to provide previous informa
tion regarding your accounts to support their investigations. Once they're hap
py this is a genuine claim, they may refund your account.
I appreciate you may find this frustrating; however I hope you can understand
that this is a business decision.
Hope this helps Shih-Yu, if you have any further questions you need answering
please feel free to drop me a message so I can help further.

Best wishes,

Lakota-Mairead

ASOS Customer Care

內容就是說我無法退你錢請找paypal索賠，所以想請問版大各位有使用過paypal的索賠機
制嗎？

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