ikea吸頂燈購買極差經驗 - ikea

By Rosalind
at 2022-12-31T01:32
at 2022-12-31T01:32
Table of Contents
心得發文為個人原創(y/n):Y
文章無相關任何商業行為(y/n):Y
不得使用任何營利用連結(y/n):Y
總結: 缺少配件,第一次回覆非標配,第二次回覆自行至原購買店取配件,結果要收費。
大家好,分享一下這次在ikea購買燈具的不好體驗。
各位可參考ARSTID吸頂燈台灣版的安裝說明書第三頁,明確圖示指出配件中有天花板掛架。
上週在新莊店購買吸頂燈,這週四水電收尾就順手請對方安裝,開箱後依循說明書組裝,確定箱內沒有附上掛架,當下致電客服詢問為何沒有完整配件,該怎麼辦,客服回覆”這個配件本來就沒有附在箱內,要另外購買”。
堂堂吸頂燈你跟我說沒掛架,你也沒附螺絲,是吸地板嗎?
水電重新確認其他還沒安裝的吸頂燈皆有掛架,我也確認這只燈的外包裝只有標註燈泡另購。氣到又再進線客服,這次改口新莊店配件有庫存可直接去取。
週五上午到新莊店,客服櫃檯拿出掛架後:”這個要5元”。
我無法理解,本來要在一起的配件缺漏,要顧客自行回店取還要自費,這什麼鬼故事。
是不是客服認定消費者都是賊是小偷,哈哈我就豪洨客服缺東西啊我又可以多拿一個這樣嗎?
我是不是可以懷疑ikea新莊店燈具區的員工監守自盜,把新品內的配件抽走,變相跟顧客收費?
建議要在ikea購買燈具的人,不要客氣結帳後去打包區錄影開箱點配件,短少直接現場退貨,不要像我這樣帶回家後才開箱,反應缺少配件卻被當賊。
-----
Sent from JPTT on my iPhone
--
文章無相關任何商業行為(y/n):Y
不得使用任何營利用連結(y/n):Y
總結: 缺少配件,第一次回覆非標配,第二次回覆自行至原購買店取配件,結果要收費。
大家好,分享一下這次在ikea購買燈具的不好體驗。
各位可參考ARSTID吸頂燈台灣版的安裝說明書第三頁,明確圖示指出配件中有天花板掛架。
上週在新莊店購買吸頂燈,這週四水電收尾就順手請對方安裝,開箱後依循說明書組裝,確定箱內沒有附上掛架,當下致電客服詢問為何沒有完整配件,該怎麼辦,客服回覆”這個配件本來就沒有附在箱內,要另外購買”。
堂堂吸頂燈你跟我說沒掛架,你也沒附螺絲,是吸地板嗎?
水電重新確認其他還沒安裝的吸頂燈皆有掛架,我也確認這只燈的外包裝只有標註燈泡另購。氣到又再進線客服,這次改口新莊店配件有庫存可直接去取。
週五上午到新莊店,客服櫃檯拿出掛架後:”這個要5元”。
我無法理解,本來要在一起的配件缺漏,要顧客自行回店取還要自費,這什麼鬼故事。
是不是客服認定消費者都是賊是小偷,哈哈我就豪洨客服缺東西啊我又可以多拿一個這樣嗎?
我是不是可以懷疑ikea新莊店燈具區的員工監守自盜,把新品內的配件抽走,變相跟顧客收費?
建議要在ikea購買燈具的人,不要客氣結帳後去打包區錄影開箱點配件,短少直接現場退貨,不要像我這樣帶回家後才開箱,反應缺少配件卻被當賊。
-----
Sent from JPTT on my iPhone
--
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ikea
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