costco 不續約就叫主任? - costco

By Ophelia
at 2015-03-25T17:29
at 2015-03-25T17:29
Table of Contents
不論如何我打電話客訴了XXD 依據costco的規章
續約會員於會員卡到期後的兩個月內續約,效期自原到期日起算十二個月
於會員卡到期後的兩個月以後續約,效期自續約日起算十二個月。
結論是,以我的情況(2015.03到期),無論我是2月、3月或4月續約
我的會員都是到2016.03到期,除非,要撐到5月之後再續約
但可能還需要釐清的是,到期後兩個月以後,是以月來看,還是日...
客服人員是跟我說,在3月到期,到3月底之前都是可免續約結帳
所以我就反映了3/21的情況,他說他會再找當天的結帳人員並通知主管詢問當天情況
但我想沒有錄音的情況下(有嗎??)應該會變成各說各話...
另,他說客人續約結帳人員並沒有額外的獎金,就先排除結帳人員用話術欺騙好了XXD
但我還是反應了每次結帳都被問很煩這件事,至少是到期當月再開始詢問...
--
續約會員於會員卡到期後的兩個月內續約,效期自原到期日起算十二個月
於會員卡到期後的兩個月以後續約,效期自續約日起算十二個月。
結論是,以我的情況(2015.03到期),無論我是2月、3月或4月續約
我的會員都是到2016.03到期,除非,要撐到5月之後再續約
但可能還需要釐清的是,到期後兩個月以後,是以月來看,還是日...
客服人員是跟我說,在3月到期,到3月底之前都是可免續約結帳
所以我就反映了3/21的情況,他說他會再找當天的結帳人員並通知主管詢問當天情況
但我想沒有錄音的情況下(有嗎??)應該會變成各說各話...
另,他說客人續約結帳人員並沒有額外的獎金,就先排除結帳人員用話術欺騙好了XXD
但我還是反應了每次結帳都被問很煩這件事,至少是到期當月再開始詢問...
--
Tags:
costco
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