ASOS英文信求助 - 海外購物

By Lauren
at 2016-01-27T20:07

Table of Contents

我12/4在ASOS買了隻手錶，但始終沒收到，上次簡單的再FB詢問。
他們回說:別的地區郵政有延誤，叫我等到1/27。
到了今天我也還是沒收到，我又在FB詢問，但它們好像鬼打牆，我只要退款或者重寄，
有大大可以教我該怎麼寫他們才願意退款或重寄嗎??

以下是幾封他們給我的信。
Your order is coming to you on Standard delivery which is not trackable but
please can you try and see if the post office can find it for you, and the
other checks too - thanks ASOS Aman

Please can you confirm that you have checked in the other suggested places
and if the delivery addy I have is correct please? Thanks ASOS Aman

麻煩大大了(要英文信)

另外請問delivery addy 這個ADDY是什麼意思啊??

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Tags: 海外購物

All Comments

By Megan
at 2016-02-01T14:08

可以打電話問你們那區的郵局喔；有可能是地址問題，
地址有些部分被吃掉會寄不到，版上有很多ASOS文章去
爬一下

By Hedy
at 2016-02-05T06:16

我的地址沒問題，我們這的郵局送到都認識我了，他
們說有的都送了，其他沒有就沒有了

By Annie
at 2016-02-08T04:07

delivery addy應該是delivery address，手誤打錯

By Dora
at 2016-02-11T10:28

然後現在要ASOS退款或重寄難度應該滿高的，因為地址

By Queena
at 2016-02-12T21:05

的問題，應該有不少台灣買家寫信反映，ASOS大概也了
解是什麼狀況，應該會時間長到某種程度讓站方認為是

By Ethan
at 2016-02-13T07:43

包裹投遞錯誤/失蹤，或者包裹被退、重回英國，ASOS

By Tristan Cohan
at 2016-02-13T09:25

才會同意退款跟重寄。

By Edward Lewis
at 2016-02-15T18:55

不然就是要假裝自己超級憤怒這樣。但昨天有試過，客
服也只是安撫然後要我花更多時間等待。

By Tristan Cohan
at 2016-02-20T02:24

有跟郵局確認過了嗎

By Emily
at 2016-02-20T15:34

去年5/1的訂單也是到六月都沒收到，我發信去問，然
後客服只要我確認地址。回應之後，馬上就說會確認庫
存補寄。沒想到現在這麼難

By Rosalind
at 2016-02-24T23:51

以下當時的信件內容 : I have confirmed that deliv
ery address is correct, and my nearest order xxx
to the same address in June was luckily receive
d last Thursday, so maybe a replacement of origi
nal order is preferred if possible.
Please advise me what information that I need to
provide to you.

By Madame
at 2016-02-27T02:01

感謝樓上的幫忙，明天再寫信去

By Robert
at 2016-02-29T03:59

建議原po在信中強調已經再三跟相關單位確認過，並強
調自己對於這次購物很沮喪。

By Hamiltion
at 2016-03-05T01:29

好的，感謝，這次退貨真的超盧的

ASOS英文信求助 - 海外購物

All Comments

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