ASOS最近出貨真的慢到新高點 - 海外購物
By Rae
at 2018-12-05T11:24
at 2018-12-05T11:24
Table of Contents
以下是微抱怨文,尋求有同樣經驗的網友同甘共苦同仇敵愾(咦)。若會觸犯到您,請不要繼續讀下去。
最近下了兩張訂單,
一:11月24日購買,12月2日出貨。(經過客氣詢問後當天就出貨!?)
二:11月29日購買,迄今未出貨。
平時除非商品有重大瑕疵,否則不會聯絡客服,這也是第一次詢問出貨。但從2011年使用ASOS購物至今,折扣碼越來越少這是該公司優惠,不是理應要給,沒什麼好說的。但是出包率以及客服水準真的日益下滑。
這兩年來的問題比方:有過同一張訂單補寄兩次商品都是錯的、出貨時間從以往1-3天上升至3-5天、向客服反映寄錯商品,chat客服本來說要補寄,突然改口要我先把錯誤的寄回才要補寄給我(但只是兩雙襪子)、向客服反映商品應該被其他人調包過(包裝標籤有被撕下的痕跡,商品打開來是另一樣東西)結果客服說會再聯絡,然後未經同意立即中止chat、退郵資給我退了半年以上才收到(中間詢問了三次,後來放棄,再過兩個月金額突然出現在信用卡帳單上)......不勝枚舉。
但因為該網站購物的便利性,只好降低購買次數和數量,一邊碎念自己活該,以及越來越降低對ASOS的期待。
感謝閱讀。所以說,有網友最近一樣沒享受到黑五優惠但是貌似大延遲出貨的嗎?或是有和我一樣覺得整體品質每況愈下嗎?(取暖)
有朋友在英系國家的澳洲買,都很快發貨,通常不超過一週就到。(真是)
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海外購物
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