ASOS客服回的信可以請各位大大幫忙我看嗎 - 海外購物

這是第二次購買ASOS的商品 這次寄來發現其中一雙大小腳

(這雙英鎊18 搭上折扣碼*0.8 實際購入算是14.4)

其實 收到時兩隻腳鞋舌標的SIZE(UK9)是一樣的 不過右腳的鞋舌SIZE那

很明顯是被另一個類似貼紙(上面寫UK9)黏貼上去的 我撕下來一看右腳原來是UK10

兩隻腳拿來比 長度確實差了一點點

因為 小弟我英文實在很不行 當下回信給客服 只說了你們寄了大小腳給我

並沒有說了 你們偷改標籤的行為 客服也回我信了 只是我看了還是沒有很懂

可以麻煩各位大大 幫我看一下嗎?

Thanks for getting in touch about your recent order 62*57*0*. I’m sorry to

hear we sent you the wrong size trainers.I’ve sent out a replacement pair

of trainers for you, at no extra cost. This should be with you within 14

working days and will be sent to the original delivery address. You’ll

receive an email when your order is on its way to you.

Please send the incorrect item back to us by 23rd January 2013.

You can use the sticky address label on your returns note when you send it

back to us. If you haven’t got the label anymore you can print one here to

stick on the front of your parcel.

Fill in the section on the back of your delivery note to say the item is

incorrect and put the note in your parcel when you send it back.

Make sure you ask for proof of postage, as I can refund the postage costs for

you. Simply complete the attached form and email back to us along with your

proof of postage – or you could fax them to us on 0044 1442 840 278.

Remember to include your name and order number on the form.

我今天也有收到他們有重寄商品給我的訂單碼 我比較看不懂的是 ASOS是要我收到商品後

再把瑕疵品寄回嗎?還是可以不用寄回? 畢竟我爬了板上關於退貨的文

有些版友說瑕疵品不用寄回 如果真的要寄回 這屬瑕疵品 運費哪ASOS應該會負擔吧

只是我可能就要承擔退款時匯差的問題 麻煩各位大大 幫我看看了 謝啦......


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