高雄店是否都可以隨意更改會員權益? - 好市多
By Jessica
at 2010-03-09T18:33
at 2010-03-09T18:33
Table of Contents
因為想在過年前先補一箱咖啡就到了好市多高雄店(家在高雄沒辦法選...)
在咖啡區決定買沒試過的皇家拿鐵來喝喝看
結果回家試喝了發現味道很怪(有酒味?),但因為過年期間怕人潮過多
也有自己的行程不方便拿去退,過年其間有給家人與友人喝看看口味是否喜歡
結果都是不合口味... 到了昨天 3/8 還是決定拿去退打算改買習慣的西雅圖拿鐵
就發生以下令人非常不悅的事~
到了退貨區表明了要退貨,也說了原因(不合口味)
就看到那位小姐在仔細算剩下的包數就覺得怪怪的(大約剩下60幾包)
沒想到他說了接下的一句話:" 因為已經喝了很多了,所以要按照比例退給你! "
聽完馬上反應說好事多不是都可以退嗎?
那位小姐隨即叫了附近的一位比較年長的(疑似主管)來說
她的說法: "我們要保持物品的完整性,下次不好喝,喝個幾包就好了有空再拿過來退,
而不是喝了40包後說不好喝才拿來退" ,說完就到旁邊的出口出畫單
我又跟一開始退貨的小姐抱怨說不是可以全額退費?
她又叫了那位女士來跟我說還是同樣的說法又跑去畫單...
又回到我跟退貨區的小姐,我就直接說我要跟美國客訴
她又再次叫了那位女士(第3次)......
我已經很怒了直接說妳們後面的板子不是寫"30天內無條件全額退費"?
怎麼現在變有條件按比例退費了?
她仍舊持續她的說法,最後才說這次讓你退就又去畫單了 = =
---------------------------------------------------
我的卡到3月底,真的氣到差點直接到隔壁櫃退卡退1200 不過有忍住了...
爬了文看到也曾經有板友發生一模一樣的事 ( 代碼: #1A-LMsEL )
難道現在高雄店可以自己決定好市多的規定嗎?
辦了2年的卡不常退貨卻遇到這樣的狀況,現在已經決定不續卡了
也打算寫E-MAIL去美國詢問~
高雄店~唉...
--
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好市多
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