髒字連篇的澳客 - 顧客行為

By Harry
at 2008-08-26T15:36
at 2008-08-26T15:36
Table of Contents
第一次在這裡發文,拍謝捏!!
前後在飯店業了4~5年左右,
不敢說自己資深,但是已經練到澳客無法左右到我的心情,
即使他在我面前咆哮,我還是可以笑著跟他說抱歉,
畢竟這就是飯店,把角色換一下出國時遇到不順自己意的事情,
確實很容易把好客變成澳客,
不過,
有一種客人是超出我能理解的部份,
遇到這種人實在是不能”吞忍”,
那時候我們飯店住滿了一堆韓國豬(說真的這件事情以前我不這麼討厭韓國人),
是LP牌的某位仁兄,
因為飯店要強調服務所以每天都派計程車送他們去上班,
但是只有星期一到五,
韓國先生硬要我們星期六也要載他去,
我告訴他只有星期一到五,他就發火了,
他說”Fuck this Hotel, how stupid you are!"(不想說髒字,請原諒),
他又說”妳們台灣人真的很糟糕耶!說話不算話”,
韓國先生已經觸動民族心了,
他接著說說”明天如果沒有車子載我去,我就跟公司說不要住妳們飯店”
我已經笑不出來了,雖然他住不住我們飯店都跟我沒關係,
但是死韓國人已經令我發火了,
我就去叫主管,讓他處理,我也跟他說韓國人說了什麼。
我的主管是個很酷的人,
他不輕易向澳客妥協,
他答應那傢伙明天派車送他去上班,
沒想到韓國豬真是韓國豬,他說他要賓士,
賓士!!傻瓜,賓士在飯店坐一個小時要1200元,
我的主管變臉了,他當然拒絕,
韓國人就一直罵”Fuck! Fuck you! Fuck this Hotel..."
我的主管回他,
"Sir, you can fuck this hotel,fuck everything you like.
But,if you want to fuck me, please ask my ass"
酷吧!!
當然韓國人聽完臉都綠了,
摸摸鼻子就走了,
而我就在後面笑開懷,
這就是以暴制暴嗎??
(這是五星級飯店該做的嗎?哈!!~)
--
Tags:
顧客行為
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