集貨少發貨產生運費爭議 包裹尚未收齊 - 網店

By Todd Johnson
at 2017-02-06T23:27
at 2017-02-06T23:27
Table of Contents
(代PO)
Q:如果商品已經在集貨,且已確認收貨自動打款,集貨不發貨怎麼辦?
事件詳述:
過年前我總共有兩個包裹寄到慶記集貨,實際總共1.92KG,如下:
http://imgur.com/RMj78I5
A包裹 價值199R - 3920610069229 全重1.36KG 于2017-01-12 17:48:03收驗入庫
B包裹 價值 48R - 883873151681092931 全重0.56KG 于2016-12-25 12:02:32收驗入庫
所以拍了兩公斤運費,但只收到0.56KG的這個B包裹,因為收到時集貨已經過年放假了,
敲了數次沒回應,為了避免賠了運費又要不到1.36KG的A包裹,所以先申請退款,
也成功退款了。
我剛剛詢問集貨該怎麼處理,集貨劈頭就罵我:
「上回我上回我帮你发了一个货,您把那个运费都退完了,你现在还在找我要钱?」
重點就在於我理當是要收到兩個包裹啊!!!
http://imgur.com/tkpZjwa
http://imgur.com/tFcWlIr
http://imgur.com/ZixjTQz
http://imgur.com/MG8b6ew
我先退了38R的運費是因為第一這期間集貨都沒回應,
第二我應收到而未收到價值199R的A包裹從頭到尾沒看到長什麼樣子就被自動打款了,
現在還扣在集貨那邊。
我現在唯一想到的兩個處理方式就是
A. 我補拍兩公斤的運費,集貨補發給我全重1.36KG的那個包裹。
B. 集貨幫我退貨,讓我收到衣服的退款
但是從1/31發現包裹少一件之後,過年期間我用原帳號(拍運費的帳號)敲掌櫃都不回,
用另一個帳號一問就回了,讓我感覺賣家處理態度很消極,很怕衣服包裹被扣住。
想請問如果集貨裝死不回應我,我該怎麼處理?
因為少發貨的那筆兩公斤的訂單已經退款成功,沒辦法申請官方介入了QQ
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