陸小米代購保固問題 - 網店

By Belly
at 2018-05-30T19:05
at 2018-05-30T19:05
Table of Contents
去年年底在蝦皮拍賣賣家購買了陸版小米wifi放大器
今年年初開始連線不順無法正常使用,今天在蝦皮上詢問保固換貨一事
賣家表示商品是大陸平輸商品,雖有保固1年,但須由我方直接聯繫大陸小米公司並寄回中國換貨
電話詢問了台灣小米確認陸製商品確實台灣不會受理
但還是覺得交由我自己聯繫中國方很不合理(應該由賣家與小米協調換貨吧?)
致電消保會也得到確認應該是賣家需負責此事,但賣家不願負擔
於是今日下午於消保會網站進行申訴
——————————————————
以上是事情的概述,主要想詢問這種大陸平輸的代購商品的保固問題
如果消保官和我認為的沒錯,是應由賣方負責保固後續處理事宜(也請版友討論是否正確~
那麼就覺得賣家主頁上寫的”買家需自行送回原廠”完全是糊弄消費者
因為第一次打給消保會時已屆下班時間,詢問的匆忙,之後要再打回去確認時已經下班,得等明天再打回去詢問清楚了
以下也附上與賣家的對話和他們主頁的說明截圖~
(我的對話都比較制式也冰冷,是因為之前聯絡出貨時應對過,覺得這個賣家需要謹慎小心應對,所以比較嚴肅XDD)
https://imgur.com/a/23ZnbIJ
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