關於香水界的佛心公司,我有些話想說 - 香水
By Iris
at 2021-07-01T22:46
at 2021-07-01T22:46
Table of Contents
代原po更新近況
—————————————————
06.25 發文PTT、DCARD&消保申訴
06.28 公司公關郭S來電致歉&表明公司立場,提及補償方式及保證會員權益不受損(官網
會員認證當天已更新)
-關於粉專小編-
回覆我的小編是老闆本人,不是櫃姐或其他員工
1.
粉專私訊對話基本建立在我跟小編是互相認識的情況下才成立,所以不會是其他公司內勤
或主管,至少是我見過也見過我的人(所以無論貴公司有幾個小編,我只認識1位)
2.
我跟北部專櫃的櫃姐並沒有交惡,最不熟也只是沒有講過話、沒有交集;如果是櫃姐,我
會先請百貨樓管協調而不會之後再次私訊
3.
櫃姐(包含我比較熟的2位櫃長)就我所知是沒有回覆粉專的權限;如果有,我相信她們會
很樂意幫我處理會員認證的問題
所以基本在櫃上有任何贈品、活動、產品瑕疵......等問題,櫃姐都會請我們直接私訊粉
絲團詢問,因為老闆就是小編
4.
我在5/7已經約小編當面談(詳原文截圖P.3&4),表示我知道他是誰;應該是不會有人連要
跟誰見面都不清楚就約當面講
我接收到粉專的態度&做法+小編身分
會員認證未處理 → 會員禮寄送問題 → 威脅採取法律途徑及註銷會員權益 → 官網條款
備註更新
一連串的動作不僅讓我覺得非常有針對性,且讓我感覺無論專櫃、粉絲團及電話客服都沒
有一個理性且有能力處理的人願意出來溝通或解決我的需求(天曉得我只是要會員認證買
支香水......),所以才決定發文
*有人提到先前官網並沒有"本公司保留會員資格之審核、續行、停用、註銷及隨時修改、
變更或終止各項會員權益、消費優惠、活動內容及相關服務之權利。會員同意本 ... "這
段文字
沒錯,原本的確沒有
巧合的是我6/18下午16:00左右還沒有看到這串條款,當天粉專私訊結束後,再看一次官
網會員制度,大概19:00左右新增......(目前官網似乎已經撤下此但書)
-關於公關代表來電&我的立場-
6/21 郭S來電,當她說她是誰的時候我大概感覺得出來公司是有誠意要處理這件事(雖然
我覺得她真的是地獄倒楣鬼),向我說明公司對事件的態度及保證會員權益
就電話中討論的內容及公關處理的方式,給我感覺是公司是沒有要逃避這件事情,且有重
視我的訴求,我是可以接受的
允諾補償的部分:新品全系列針管、新品2支正貨及商品禮券
我另外表明的立場她也表示尊重沒有阻止我
1.
IG、PTT、DCARD皆不會刪文或刪除任何留言回覆
2.
我目前無法相信任何口頭承諾,所以不會撤回在6/25提出的消保申訴;無論會員資格是否
有效,我都需要一個第三方的評判讓人信服
3.
我會盡量客觀的誠實以告事情的過程,所以讓我把想講的說完,包含這通電話內容
https://i.imgur.com/2jt9veZ.jpg
-小總結-
PTT、DCARD、IG、LINE的每則回覆跟私訊我都有看,包含建議我去上正音班的歡樂留言(
到底有在哪裡野外露出我的聲音啦XD)
我真的非常謝謝大家,其實事情的走向真的比我預期的樂觀很多很多
原本我預判最好的狀態大概是正反意見各半,穿插少數一些看熱鬧或想從中撈取好處、模
糊焦點的奇妙回覆
整個假日都還在準備消保申訴的資料跟被告可能需要提供的文件之類,連朋友看到發文都
提醒我沒碼到帳號怕我被瘋狂攻擊,結果現在的發展我都有點懷疑自己是不是人生太暗黑
負能量,畢竟整件事看起來比較像個案
大概10幾個朋友跟私訊叫我放心看我才敢點開,感謝大家溫暖且熱烈的回覆讓我的需求得
以被重視
總之
本來想說申訴結果出來再一併回報,消保申訴顯示處理中;但代PO說還蠻多人在關心下文
的,所以就先做個截至7/1的狀況更新
--
Tags:
香水
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