關於包包寄放 - 顧客行為
By Caitlin
at 2007-06-19T00:45
at 2007-06-19T00:45
Table of Contents
我想問類似在賣場工作的人如何告知顧客
"包包 袋子要寄放"
因為最近對這件事很頭痛
我們公司的分店大多是大型賣場
他們都有嚴格且強制性的規定客人東西要寄放
而我們家算是小部分的小型賣場
以往給客人方便慣了 導致最近虧損慘重
看過我們家的監視錄影 有個超級誇張的竊賊
明目張膽的在貨架後面將價值千元的無線滑鼠塞到包包裡
...
我頭痛的就是最近強制要客人寄放包包被客人白眼很無奈
我:小姐(帶包包女生居多)不好意思包包要寄放喔
小姐A:蛤為什麼~~~?我只是看看又沒幹嘛.
我:對不起啦公司有規定...
小姐A:很麻煩耶奇怪了逛逛也要寄放東西莫名其妙(開始碎唸)
;
我:不好意思包包要寄放喔
小姐B:喔(開始不爽)
我:(試圖緩和不爽之氣)不好意思啦我們公司規定進賣場要寄放...
小姐B:(直接打斷我的話)那我不進賣場就好啦(索性走人)
後來我們講到很無力被客人青到害怕之後
乾脆把聳動的寄放標語立在門口
可是效果比口頭告知還糟糕
很多客人都看不懂中文...............
要怎麼說客人才會比較開心呢
我覺得客人會不高興除了我們以前沒有強制規定之外
或許我說得還不夠誠懇吧
有沒有讓客人高興一點的說法呢???
--
"包包 袋子要寄放"
因為最近對這件事很頭痛
我們公司的分店大多是大型賣場
他們都有嚴格且強制性的規定客人東西要寄放
而我們家算是小部分的小型賣場
以往給客人方便慣了 導致最近虧損慘重
看過我們家的監視錄影 有個超級誇張的竊賊
明目張膽的在貨架後面將價值千元的無線滑鼠塞到包包裡
...
我頭痛的就是最近強制要客人寄放包包被客人白眼很無奈
我:小姐(帶包包女生居多)不好意思包包要寄放喔
小姐A:蛤為什麼~~~?我只是看看又沒幹嘛.
我:對不起啦公司有規定...
小姐A:很麻煩耶奇怪了逛逛也要寄放東西莫名其妙(開始碎唸)
;
我:不好意思包包要寄放喔
小姐B:喔(開始不爽)
我:(試圖緩和不爽之氣)不好意思啦我們公司規定進賣場要寄放...
小姐B:(直接打斷我的話)那我不進賣場就好啦(索性走人)
後來我們講到很無力被客人青到害怕之後
乾脆把聳動的寄放標語立在門口
可是效果比口頭告知還糟糕
很多客人都看不懂中文...............
要怎麼說客人才會比較開心呢
我覺得客人會不高興除了我們以前沒有強制規定之外
或許我說得還不夠誠懇吧
有沒有讓客人高興一點的說法呢???
--
Tags:
顧客行為
All Comments
By Aaliyah
at 2007-06-21T20:20
at 2007-06-21T20:20
By Ula
at 2007-06-24T01:28
at 2007-06-24T01:28
By Kumar
at 2007-06-24T17:37
at 2007-06-24T17:37
By Andy
at 2007-06-27T20:02
at 2007-06-27T20:02
By William
at 2007-06-30T07:42
at 2007-06-30T07:42
By Rebecca
at 2007-07-03T03:00
at 2007-07-03T03:00
By Faithe
at 2007-07-06T21:48
at 2007-07-06T21:48
By Kama
at 2007-07-10T03:31
at 2007-07-10T03:31
By Ina
at 2007-07-13T07:08
at 2007-07-13T07:08
By Olive
at 2007-07-17T22:03
at 2007-07-17T22:03
By Kama
at 2007-07-19T12:08
at 2007-07-19T12:08
By Kama
at 2007-07-23T18:16
at 2007-07-23T18:16
By Rachel
at 2007-07-24T22:04
at 2007-07-24T22:04
By Linda
at 2007-07-25T16:47
at 2007-07-25T16:47
By Caroline
at 2007-07-27T04:15
at 2007-07-27T04:15
By Noah
at 2007-07-30T20:44
at 2007-07-30T20:44
By Charlotte
at 2007-08-04T01:17
at 2007-08-04T01:17
By Mia
at 2007-08-07T21:16
at 2007-08-07T21:16
By Barb Cronin
at 2007-08-12T19:56
at 2007-08-12T19:56
By Jessica
at 2007-08-15T20:45
at 2007-08-15T20:45
By Robert
at 2007-08-17T04:12
at 2007-08-17T04:12
By Caroline
at 2007-08-21T18:28
at 2007-08-21T18:28
By William
at 2007-08-26T00:30
at 2007-08-26T00:30
By Sarah
at 2007-08-30T03:29
at 2007-08-30T03:29
By Connor
at 2007-09-01T14:12
at 2007-09-01T14:12
By Puput
at 2007-09-03T17:37
at 2007-09-03T17:37
By Skylar Davis
at 2007-09-07T09:55
at 2007-09-07T09:55
By Jacky
at 2007-09-07T20:26
at 2007-09-07T20:26
By Skylar Davis
at 2007-09-10T10:32
at 2007-09-10T10:32
By Delia
at 2007-09-15T07:07
at 2007-09-15T07:07
By Daniel
at 2007-09-15T16:24
at 2007-09-15T16:24
By Dora
at 2007-09-15T20:46
at 2007-09-15T20:46
By Genevieve
at 2007-09-19T10:24
at 2007-09-19T10:24
By William
at 2007-09-21T15:52
at 2007-09-21T15:52
By Skylar Davis
at 2007-09-26T14:00
at 2007-09-26T14:00
By Frederica
at 2007-09-28T12:59
at 2007-09-28T12:59
Related Posts
這樣很過分嗎?
By Jake
at 2007-06-17T21:23
at 2007-06-17T21:23
我眼殘
By Jacob
at 2007-06-17T03:25
at 2007-06-17T03:25
台灣人說話真的都不老實
By Andrew
at 2007-06-17T01:11
at 2007-06-17T01:11
[八卦] 我受不了了~台北車站懦林旁的漢堡王
By Steve
at 2007-06-16T14:20
at 2007-06-16T14:20
台灣人說話真的都不老實
By Faithe
at 2007-06-16T08:58
at 2007-06-16T08:58