退貨配件問題請教 - costco
By Noah
at 2016-10-10T15:46
at 2016-10-10T15:46
Table of Contents
※ 引述《weichien0 (wei)》之銘言:
: 有個關於退貨物品配件(完整性)的問題想請教大家
: 不知costco的退貨標準是什麼?
: 之前退了一個藍芽耳機 結果忘記附上本來的充電線
: 後來補上才退成功
: 但有時也聽說吃剩一半的食物也能退
: 那想請教如果像是羽絨外套的收納袋如果不小心弄丟了單純外套能退嗎?
: 謝謝回答
要看退貨櫃台店員的心情
預估SOP.
1.先刁難顧客,ex.外包裝,內容量太少,太久才退...之類理由,
能拖多久就多久,最好是客人知難而退,自動放棄退貨
願意退貨時→2
不願意退貨時→3
2.還是要口頭上嘲諷,ex.這次給你退,下次不行
讓客人知道,退貨彷彿是施恩
3.慢條斯理的拿起內線電話,通知上司
讓欲退貨的客人慢慢等,後來會一個自稱經理的人下來
再重複一次步驟1至步驟2
========
遇到外國人,或外表看起來不好欺負的,除外
以上,親眼所見,親身體驗
--
: 有個關於退貨物品配件(完整性)的問題想請教大家
: 不知costco的退貨標準是什麼?
: 之前退了一個藍芽耳機 結果忘記附上本來的充電線
: 後來補上才退成功
: 但有時也聽說吃剩一半的食物也能退
: 那想請教如果像是羽絨外套的收納袋如果不小心弄丟了單純外套能退嗎?
: 謝謝回答
要看退貨櫃台店員的心情
預估SOP.
1.先刁難顧客,ex.外包裝,內容量太少,太久才退...之類理由,
能拖多久就多久,最好是客人知難而退,自動放棄退貨
願意退貨時→2
不願意退貨時→3
2.還是要口頭上嘲諷,ex.這次給你退,下次不行
讓客人知道,退貨彷彿是施恩
3.慢條斯理的拿起內線電話,通知上司
讓欲退貨的客人慢慢等,後來會一個自稱經理的人下來
再重複一次步驟1至步驟2
========
遇到外國人,或外表看起來不好欺負的,除外
以上,親眼所見,親身體驗
--
Tags:
costco
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