迪卡儂可以無條件退貨了嗎?(用過/剪標 - ikea
By Agnes
at 2019-12-17T21:43
at 2019-12-17T21:43
Table of Contents
(有點心得/抱怨文,文長慎入,不喜左轉)
之前在迪卡儂的網路商店,不小心下單了小一號的鞋子
所以保持全新,吊牌、彈性繩、紙楦頭也都還在,甚至鞋底也沒有任何髒污,
在今天前往迪卡儂的實體店進行退貨。
一進店裡,櫃台員工的名牌上寫著海N,就叫他海哥吧
我走近櫃檯:你好,我要退這兩件。
海哥不知道在忙什麼,摸來摸去和旁邊的女同事聊天,沒有任何回應,
不過我也不是很介意,剛好我可以趁這機會把鞋子從袋子裡拿出來,
再把出貨單放到商品旁邊就定位
過了三十秒,海哥終於願意默默地拿起我的鞋子開始處理了(感動QwQ)
又過了大約一分鐘(體感),有個四五十歲的中年男子進來,
女店員立刻熱情的迎上去:你好~要退貨嗎?
中年男子:對。我之前買了這個......尺寸不合......(聽不太清楚)
海哥立刻把我那張放在刷卡機上,已經準備要刷退的信用卡拿起來
海哥:(對女店員)妳先用吧。
我:?!?!????(狀態顯示為傻眼)
不過也多虧了海哥,讓我有機會得知迪卡儂現在的退貨標準——
女店員:商品使用上有什麼問題嗎?
中年男子又重複了一次尺寸不合之類的話。
女店員接過了發票和商品,
檢查了一下那個看起來像護腕(有著魔鬼粘)之類的東東,
連站在旁邊的我都能看出內側有著不規則的的白色纖維。
女店員:啊,這個已經剪標了耶。
中年男子:因為......用了......覺得......
中年男子又是含糊不清的幾句,我沒聽清也不是很想聽清,
因為此刻我內心只充滿了勝利的狂喜,
這場刷卡機爭奪戰,最後的贏家終究還是——
女店員:啊好喔,那我找一下尺寸。(開始翻起商品)
中年男子:(指著包裝袋)這裡啦,這裡有,尺寸是size 1
https://i.imgur.com/QDJ1Hms.jpg
(大概是這種感覺?/鞋墊示意圖,僅供參考)
女店員把商品整理了一下放到後面去:好喔,那借一下您的信用卡。
我:OAO ?!?!?!!!???
我看著中年男子拿出他有點斑駁的銀色信用卡放在讀卡機上,
信用卡的雷射花紋反射了日光燈是那麼耀眼奪目,
我只能和櫃台上、距離我不到三十公分的台新狗狗大眼瞪小眼
https://www.cardu.com.tw/image_upload/credit/20170822155408.png
(台新狗狗卡)
等女員工熱情洋溢、帶著笑容恭送中年男子出門後,
海哥終於開始重新運作
又過了大概五分鐘(體感),海哥滿意地檢查完了鞋子,放到後面的籃子裡
印完了所有的資料,又確定我把該簽的東西都簽了,
這才允許我把他惠賜的狗狗卡帶走......
我走進旁邊的商場裡,試圖理解我人生中最難懂的十分鐘,
正當我不知道是海哥的存在,還是剪標也可以退貨這件事比較讓人驚嚇時,
我又看見了挑戰我三觀的東西
幸好這次我終於記得用客觀的電子訊號留下證據:
https://i.imgur.com/44yt96W.jpg
我揉了揉眼睛。
哇,不是吧。說好的優質客人退貨必備的三不原則:
「不使用、不剪標、不下水」,
不然就會被靠腰服務業很難做,別當奧客呢?
https://i.imgur.com/usvmLVW.jpg
https://i.imgur.com/e38TwUl.jpg
https://i.imgur.com/5lyax5B.jpg
轉了一圈整場都是這種東西
https://i.imgur.com/OAArpWa.jpg
https://i.imgur.com/sINE5YJ.jpg
https://i.imgur.com/ezbjmOT.jpg
這件我覺得最扯,一拿起來就聞到一股軟木塞的木質(?)味
真不知道前一位客人到底穿著這件XL牛仔褲去幹了啥
https://i.imgur.com/cl2H0EC.jpg
https://i.imgur.com/z6VRZ3J.jpg
最吃驚的是,迪卡儂還敢拿出來賣??
所以,有沒有人知道,
迪卡儂現在的退換貨規則是不是已經超越ikea了啊?
(ikea的低標還會要求標籤條碼不能掉)
我是不是該屏棄那愚蠢守舊迂腐的價值觀,
把剛買剛穿一天覺得太小的鞋子,和家裡一堆只用了一兩次的小垃圾,
也都拿去退一退?
海哥你說呢?
--
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