走走傢俱之心很累... - 生活用品

By Aaliyah
at 2019-09-03T14:44
at 2019-09-03T14:44
Table of Contents
※ 引述《Induction (菖蒲花)》之銘言:
: 我的理解是
: 1. 原PO收到了瑕疵品
: 2. 但是為了完成開箱影片還是組裝上去了
: 3. 聯繫客服後表達可以只換三片但是想保留瑕疵品木板受拒
: 4. 所以就把全部都寄回去了
: 5. 第一次收到的維修品(應該是良品吧)認為有瑕疵,不滿意,更不滿意其他的無瑕疵
: 板材沒有被更換。
: 6. 第二次收到的維修品仍然不滿意
: 7. 不溝通了發文公審。
一般消費者選擇購買產品,通常考量點:
1.價格
2.產品品質
3.物流速度/客服/保固
此次事件中,走走家具總共出貨了三次
第一次(官方回答這是木節不是瑕疵)
https://i.imgur.com/pudKVZ7.jpg
第二次,見原原po的圖,點進去更多圖
https://imgur.com/gallery/vqkH8Wd
第三次,見原原po的圖,點進去更多圖
https://imgur.com/gallery/nxIMl0L
然後原原po就上來發文了
發文的結果
換來的是走走家具的
1.法律說明
2.爆料原原po想留瑕疵品但沒留成功的行為
然後
就沒有然後了???
目前,沒有看到走走家具
想要繼續處理第三次出貨商品的"態度"
( 或是有想處理,可能我沒注意,請指正 )
而
第三次送貨的產品
等於就是走走家具的 "最終出貨品質"
( 按照目前事件的處理狀況來看,如有其他進展請指正 )
注意
此產品官網訂價15900
且需要收貨 "三次"
才能換到原原po圖片中的產品
這樣的出貨品質管理
我只能說,"大家心中自有公評"
如果是我看到這篇文章
早就去聯絡原原po:
1.如Induction板友所說,整包收一收,退錢換刪文
或
2.讓主管親自帶新品上門拜訪道歉,收回舊品
( 一個產品竟然要出貨三次,確實是出貨方的問題吧? )
並直接協助現場安裝好,並與原原po 當面確認
與原原po拍照,營造大合解場面
再上PTT發文 ( 照片會把原原po臉馬賽克 )
並強烈聲明:
走走會重新審視強化物流過程
絕不讓客戶權益有損失
這樣反而能新刷一波新客戶好感聲量
不過呢
走走,最後選擇的處理方法是:
1.重新說明走走家具的退換貨規則
2.爆料原原po想留瑕疵品的行為
3.口頭聲明說要改進物流與包裝,但無具體作為
( 至少現在還沒看到走走有想處理原原po第三次的貨?有錯請指正 )
這樣的處理方式,真的太讓我佩服了!
我相信這種 "依法行政" 的態度
絕對可以重新建立客戶信任的唷^^
--
: 我的理解是
: 1. 原PO收到了瑕疵品
: 2. 但是為了完成開箱影片還是組裝上去了
: 3. 聯繫客服後表達可以只換三片但是想保留瑕疵品木板受拒
: 4. 所以就把全部都寄回去了
: 5. 第一次收到的維修品(應該是良品吧)認為有瑕疵,不滿意,更不滿意其他的無瑕疵
: 板材沒有被更換。
: 6. 第二次收到的維修品仍然不滿意
: 7. 不溝通了發文公審。
一般消費者選擇購買產品,通常考量點:
1.價格
2.產品品質
3.物流速度/客服/保固
此次事件中,走走家具總共出貨了三次
第一次(官方回答這是木節不是瑕疵)
https://i.imgur.com/pudKVZ7.jpg
第二次,見原原po的圖,點進去更多圖
https://imgur.com/gallery/vqkH8Wd
第三次,見原原po的圖,點進去更多圖
https://imgur.com/gallery/nxIMl0L
然後原原po就上來發文了
發文的結果
換來的是走走家具的
1.法律說明
2.爆料原原po想留瑕疵品但沒留成功的行為
然後
就沒有然後了???
目前,沒有看到走走家具
想要繼續處理第三次出貨商品的"態度"
( 或是有想處理,可能我沒注意,請指正 )
而
第三次送貨的產品
等於就是走走家具的 "最終出貨品質"
( 按照目前事件的處理狀況來看,如有其他進展請指正 )
注意
此產品官網訂價15900
且需要收貨 "三次"
才能換到原原po圖片中的產品
這樣的出貨品質管理
我只能說,"大家心中自有公評"
如果是我看到這篇文章
早就去聯絡原原po:
1.如Induction板友所說,整包收一收,退錢換刪文
或
2.讓主管親自帶新品上門拜訪道歉,收回舊品
( 一個產品竟然要出貨三次,確實是出貨方的問題吧? )
並直接協助現場安裝好,並與原原po 當面確認
與原原po拍照,營造大合解場面
再上PTT發文 ( 照片會把原原po臉馬賽克 )
並強烈聲明:
走走會重新審視強化物流過程
絕不讓客戶權益有損失
這樣反而能新刷一波新客戶好感聲量
不過呢
走走,最後選擇的處理方法是:
1.重新說明走走家具的退換貨規則
2.爆料原原po想留瑕疵品的行為
3.口頭聲明說要改進物流與包裝,但無具體作為
( 至少現在還沒看到走走有想處理原原po第三次的貨?有錯請指正 )
這樣的處理方式,真的太讓我佩服了!
我相信這種 "依法行政" 的態度
絕對可以重新建立客戶信任的唷^^
--
Tags:
生活用品
All Comments

By Ethan
at 2019-09-07T18:17
at 2019-09-07T18:17

By Eartha
at 2019-09-10T11:59
at 2019-09-10T11:59

By Sierra Rose
at 2019-09-13T11:20
at 2019-09-13T11:20

By Andrew
at 2019-09-18T02:48
at 2019-09-18T02:48

By Xanthe
at 2019-09-20T10:32
at 2019-09-20T10:32

By Sandy
at 2019-09-24T21:15
at 2019-09-24T21:15

By Selena
at 2019-09-28T09:57
at 2019-09-28T09:57

By Catherine
at 2019-09-28T17:16
at 2019-09-28T17:16

By Faithe
at 2019-10-01T10:54
at 2019-10-01T10:54

By Una
at 2019-10-05T17:42
at 2019-10-05T17:42

By Suhail Hany
at 2019-10-08T12:44
at 2019-10-08T12:44

By Hardy
at 2019-10-12T01:20
at 2019-10-12T01:20

By Zanna
at 2019-10-14T21:00
at 2019-10-14T21:00

By Blanche
at 2019-10-18T10:25
at 2019-10-18T10:25

By Victoria
at 2019-10-19T12:02
at 2019-10-19T12:02

By Emma
at 2019-10-20T01:35
at 2019-10-20T01:35

By Genevieve
at 2019-10-23T01:08
at 2019-10-23T01:08

By Catherine
at 2019-10-23T23:43
at 2019-10-23T23:43

By Blanche
at 2019-10-28T14:43
at 2019-10-28T14:43

By Heather
at 2019-11-02T14:25
at 2019-11-02T14:25

By Emily
at 2019-11-04T18:36
at 2019-11-04T18:36

By Cara
at 2019-11-07T11:15
at 2019-11-07T11:15

By Yedda
at 2019-11-11T00:37
at 2019-11-11T00:37

By Quanna
at 2019-11-11T21:26
at 2019-11-11T21:26

By Gilbert
at 2019-11-14T11:01
at 2019-11-14T11:01

By Olga
at 2019-11-17T13:35
at 2019-11-17T13:35

By Ina
at 2019-11-18T00:56
at 2019-11-18T00:56

By Charlotte
at 2019-11-22T09:59
at 2019-11-22T09:59

By Delia
at 2019-11-24T18:33
at 2019-11-24T18:33

By Dorothy
at 2019-11-28T19:05
at 2019-11-28T19:05

By Kyle
at 2019-12-02T18:31
at 2019-12-02T18:31

By Hedda
at 2019-12-07T01:35
at 2019-12-07T01:35

By Edith
at 2019-12-07T16:53
at 2019-12-07T16:53

By Andrew
at 2019-12-09T00:21
at 2019-12-09T00:21

By Dinah
at 2019-12-12T11:48
at 2019-12-12T11:48

By Ophelia
at 2019-12-14T02:55
at 2019-12-14T02:55

By Madame
at 2019-12-16T19:32
at 2019-12-16T19:32

By Charlotte
at 2019-12-21T06:37
at 2019-12-21T06:37

By Sarah
at 2019-12-22T00:29
at 2019-12-22T00:29

By Poppy
at 2019-12-24T12:12
at 2019-12-24T12:12

By Jacky
at 2019-12-24T23:40
at 2019-12-24T23:40

By Xanthe
at 2019-12-26T18:26
at 2019-12-26T18:26

By Emily
at 2019-12-27T00:33
at 2019-12-27T00:33

By Agatha
at 2019-12-27T04:13
at 2019-12-27T04:13

By Agnes
at 2019-12-27T17:39
at 2019-12-27T17:39

By Agnes
at 2019-12-28T00:58
at 2019-12-28T00:58

By Sarah
at 2019-12-30T07:37
at 2019-12-30T07:37

By Edwina
at 2020-01-04T03:39
at 2020-01-04T03:39

By Ethan
at 2020-01-08T02:38
at 2020-01-08T02:38

By Dorothy
at 2020-01-09T12:08
at 2020-01-09T12:08

By Candice
at 2020-01-13T19:09
at 2020-01-13T19:09

By Oliver
at 2020-01-14T19:24
at 2020-01-14T19:24

By Mason
at 2020-01-18T00:05
at 2020-01-18T00:05

By Tom
at 2020-01-20T07:18
at 2020-01-20T07:18

By Isla
at 2020-01-20T13:37
at 2020-01-20T13:37

By Adele
at 2020-01-25T12:35
at 2020-01-25T12:35

By Jessica
at 2020-01-29T14:05
at 2020-01-29T14:05

By Ina
at 2020-01-31T19:19
at 2020-01-31T19:19

By Olga
at 2020-02-02T04:01
at 2020-02-02T04:01

By Rachel
at 2020-02-05T23:16
at 2020-02-05T23:16

By Damian
at 2020-02-08T22:05
at 2020-02-08T22:05

By Enid
at 2020-02-10T00:18
at 2020-02-10T00:18

By Ethan
at 2020-02-11T02:25
at 2020-02-11T02:25

By Hazel
at 2020-02-15T01:25
at 2020-02-15T01:25

By Ophelia
at 2020-02-17T17:38
at 2020-02-17T17:38

By Lydia
at 2020-02-18T11:32
at 2020-02-18T11:32

By Genevieve
at 2020-02-20T03:11
at 2020-02-20T03:11

By Yedda
at 2020-02-23T13:24
at 2020-02-23T13:24

By Yedda
at 2020-02-24T07:02
at 2020-02-24T07:02

By Sarah
at 2020-02-24T18:32
at 2020-02-24T18:32

By Rae
at 2020-02-29T06:45
at 2020-02-29T06:45

By Genevieve
at 2020-03-03T03:17
at 2020-03-03T03:17

By Andrew
at 2020-03-07T22:11
at 2020-03-07T22:11

By Olive
at 2020-03-12T19:20
at 2020-03-12T19:20

By Dora
at 2020-03-14T03:18
at 2020-03-14T03:18

By Gary
at 2020-03-18T12:26
at 2020-03-18T12:26

By Jack
at 2020-03-22T10:25
at 2020-03-22T10:25

By Elvira
at 2020-03-25T23:21
at 2020-03-25T23:21

By Catherine
at 2020-03-27T12:10
at 2020-03-27T12:10

By Donna
at 2020-03-30T00:11
at 2020-03-30T00:11

By Irma
at 2020-04-02T00:01
at 2020-04-02T00:01

By Dora
at 2020-04-05T11:20
at 2020-04-05T11:20

By Andrew
at 2020-04-08T10:31
at 2020-04-08T10:31

By Jessica
at 2020-04-09T00:38
at 2020-04-09T00:38

By Yuri
at 2020-04-11T07:50
at 2020-04-11T07:50

By Anonymous
at 2020-04-12T08:53
at 2020-04-12T08:53

By Tracy
at 2020-04-13T02:51
at 2020-04-13T02:51

By Hedda
at 2020-04-14T01:58
at 2020-04-14T01:58

By Noah
at 2020-04-17T02:52
at 2020-04-17T02:52

By Kumar
at 2020-04-22T01:07
at 2020-04-22T01:07

By Vanessa
at 2020-04-24T17:23
at 2020-04-24T17:23

By Sarah
at 2020-04-24T23:42
at 2020-04-24T23:42

By Hardy
at 2020-04-27T09:25
at 2020-04-27T09:25

By David
at 2020-04-28T01:25
at 2020-04-28T01:25

By Odelette
at 2020-05-01T06:11
at 2020-05-01T06:11

By Regina
at 2020-05-01T12:01
at 2020-05-01T12:01

By Andy
at 2020-05-03T18:50
at 2020-05-03T18:50

By Delia
at 2020-05-05T23:17
at 2020-05-05T23:17

By Eden
at 2020-05-06T15:07
at 2020-05-06T15:07

By Agnes
at 2020-05-11T01:13
at 2020-05-11T01:13

By Todd Johnson
at 2020-05-11T10:39
at 2020-05-11T10:39

By Enid
at 2020-05-15T16:33
at 2020-05-15T16:33

By Connor
at 2020-05-19T02:20
at 2020-05-19T02:20

By Emily
at 2020-05-20T09:16
at 2020-05-20T09:16

By Kama
at 2020-05-23T22:07
at 2020-05-23T22:07

By Sarah
at 2020-05-26T09:03
at 2020-05-26T09:03

By Robert
at 2020-05-29T00:16
at 2020-05-29T00:16

By Frederica
at 2020-05-30T15:30
at 2020-05-30T15:30

By Selena
at 2020-05-30T20:10
at 2020-05-30T20:10

By Zanna
at 2020-06-04T17:26
at 2020-06-04T17:26

By Edwina
at 2020-06-09T11:06
at 2020-06-09T11:06

By Agatha
at 2020-06-10T19:27
at 2020-06-10T19:27

By Skylar Davis
at 2020-06-12T05:58
at 2020-06-12T05:58

By Leila
at 2020-06-16T06:42
at 2020-06-16T06:42

By Carolina Franco
at 2020-06-17T06:04
at 2020-06-17T06:04

By Heather
at 2020-06-21T17:44
at 2020-06-21T17:44

By Callum
at 2020-06-24T15:01
at 2020-06-24T15:01

By Kumar
at 2020-06-26T16:40
at 2020-06-26T16:40

By Olga
at 2020-07-01T10:27
at 2020-07-01T10:27

By Anonymous
at 2020-07-06T08:51
at 2020-07-06T08:51

By Andrew
at 2020-07-08T07:12
at 2020-07-08T07:12

By Yuri
at 2020-07-12T06:59
at 2020-07-12T06:59

By Oliver
at 2020-07-16T19:56
at 2020-07-16T19:56

By David
at 2020-07-21T17:58
at 2020-07-21T17:58

By Freda
at 2020-07-24T05:42
at 2020-07-24T05:42

By Rebecca
at 2020-07-25T15:32
at 2020-07-25T15:32
Related Posts
走走傢俱之心很累...

By Yuri
at 2019-09-03T13:00
at 2019-09-03T13:00
詩肯家居沙發

By Kristin
at 2019-09-03T12:45
at 2019-09-03T12:45
德瑞克床墊心得

By Faithe
at 2019-09-02T20:00
at 2019-09-02T20:00
GH沙發揪團優惠

By Kelly
at 2019-09-02T18:55
at 2019-09-02T18:55
竹北床的世界訂金降價轉讓

By Margaret
at 2019-09-02T18:02
at 2019-09-02T18:02