走走傢俱之心很累... - 生活用品
By Aaliyah
at 2019-09-03T14:44
at 2019-09-03T14:44
Table of Contents
※ 引述《Induction (菖蒲花)》之銘言:
: 我的理解是
: 1. 原PO收到了瑕疵品
: 2. 但是為了完成開箱影片還是組裝上去了
: 3. 聯繫客服後表達可以只換三片但是想保留瑕疵品木板受拒
: 4. 所以就把全部都寄回去了
: 5. 第一次收到的維修品(應該是良品吧)認為有瑕疵,不滿意,更不滿意其他的無瑕疵
: 板材沒有被更換。
: 6. 第二次收到的維修品仍然不滿意
: 7. 不溝通了發文公審。
一般消費者選擇購買產品,通常考量點:
1.價格
2.產品品質
3.物流速度/客服/保固
此次事件中,走走家具總共出貨了三次
第一次(官方回答這是木節不是瑕疵)
https://i.imgur.com/pudKVZ7.jpg
第二次,見原原po的圖,點進去更多圖
https://imgur.com/gallery/vqkH8Wd
第三次,見原原po的圖,點進去更多圖
https://imgur.com/gallery/nxIMl0L
然後原原po就上來發文了
發文的結果
換來的是走走家具的
1.法律說明
2.爆料原原po想留瑕疵品但沒留成功的行為
然後
就沒有然後了???
目前,沒有看到走走家具
想要繼續處理第三次出貨商品的"態度"
( 或是有想處理,可能我沒注意,請指正 )
而
第三次送貨的產品
等於就是走走家具的 "最終出貨品質"
( 按照目前事件的處理狀況來看,如有其他進展請指正 )
注意
此產品官網訂價15900
且需要收貨 "三次"
才能換到原原po圖片中的產品
這樣的出貨品質管理
我只能說,"大家心中自有公評"
如果是我看到這篇文章
早就去聯絡原原po:
1.如Induction板友所說,整包收一收,退錢換刪文
或
2.讓主管親自帶新品上門拜訪道歉,收回舊品
( 一個產品竟然要出貨三次,確實是出貨方的問題吧? )
並直接協助現場安裝好,並與原原po 當面確認
與原原po拍照,營造大合解場面
再上PTT發文 ( 照片會把原原po臉馬賽克 )
並強烈聲明:
走走會重新審視強化物流過程
絕不讓客戶權益有損失
這樣反而能新刷一波新客戶好感聲量
不過呢
走走,最後選擇的處理方法是:
1.重新說明走走家具的退換貨規則
2.爆料原原po想留瑕疵品的行為
3.口頭聲明說要改進物流與包裝,但無具體作為
( 至少現在還沒看到走走有想處理原原po第三次的貨?有錯請指正 )
這樣的處理方式,真的太讓我佩服了!
我相信這種 "依法行政" 的態度
絕對可以重新建立客戶信任的唷^^
--
: 我的理解是
: 1. 原PO收到了瑕疵品
: 2. 但是為了完成開箱影片還是組裝上去了
: 3. 聯繫客服後表達可以只換三片但是想保留瑕疵品木板受拒
: 4. 所以就把全部都寄回去了
: 5. 第一次收到的維修品(應該是良品吧)認為有瑕疵,不滿意,更不滿意其他的無瑕疵
: 板材沒有被更換。
: 6. 第二次收到的維修品仍然不滿意
: 7. 不溝通了發文公審。
一般消費者選擇購買產品,通常考量點:
1.價格
2.產品品質
3.物流速度/客服/保固
此次事件中,走走家具總共出貨了三次
第一次(官方回答這是木節不是瑕疵)
https://i.imgur.com/pudKVZ7.jpg
第二次,見原原po的圖,點進去更多圖
https://imgur.com/gallery/vqkH8Wd
第三次,見原原po的圖,點進去更多圖
https://imgur.com/gallery/nxIMl0L
然後原原po就上來發文了
發文的結果
換來的是走走家具的
1.法律說明
2.爆料原原po想留瑕疵品但沒留成功的行為
然後
就沒有然後了???
目前,沒有看到走走家具
想要繼續處理第三次出貨商品的"態度"
( 或是有想處理,可能我沒注意,請指正 )
而
第三次送貨的產品
等於就是走走家具的 "最終出貨品質"
( 按照目前事件的處理狀況來看,如有其他進展請指正 )
注意
此產品官網訂價15900
且需要收貨 "三次"
才能換到原原po圖片中的產品
這樣的出貨品質管理
我只能說,"大家心中自有公評"
如果是我看到這篇文章
早就去聯絡原原po:
1.如Induction板友所說,整包收一收,退錢換刪文
或
2.讓主管親自帶新品上門拜訪道歉,收回舊品
( 一個產品竟然要出貨三次,確實是出貨方的問題吧? )
並直接協助現場安裝好,並與原原po 當面確認
與原原po拍照,營造大合解場面
再上PTT發文 ( 照片會把原原po臉馬賽克 )
並強烈聲明:
走走會重新審視強化物流過程
絕不讓客戶權益有損失
這樣反而能新刷一波新客戶好感聲量
不過呢
走走,最後選擇的處理方法是:
1.重新說明走走家具的退換貨規則
2.爆料原原po想留瑕疵品的行為
3.口頭聲明說要改進物流與包裝,但無具體作為
( 至少現在還沒看到走走有想處理原原po第三次的貨?有錯請指正 )
這樣的處理方式,真的太讓我佩服了!
我相信這種 "依法行政" 的態度
絕對可以重新建立客戶信任的唷^^
--
Tags:
生活用品
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