請問eBay下單後，一直沒收到貨品 - 海外購物

請問eBay上下單後一直沒收到訂購貨品

我在2021.06.23日在eBay下單價值約21,000台幣的貨物，賣家也有給USPS的貨物追蹤碼，到台灣後會由中華郵政接收，但是到2021.06.29日為止都有看到美國國內的運送進度，最後停在USPS芝加哥中心後
，最沒有進度了，停在芝加哥已經37天了，打電話到中華郵政也說還沒收到貨品，因為收貨日一職遙遙無期，於是向eBay提出refund的請求，賣家回信如下：


We apologize for the delay of getting your item. We have submitted a shipping protection plan claim with eBay to hopefully be able to get you your item or a refund as soon as possible. Let us know if we can help in the meantime.

請問賣家提到的 shipping protection plan claim with eBay，有可能讓我在某些時間可以有收到貨品的保障嗎?我需要負擔任何的費用嗎?除了退貨，我們可以有更積極收到貨品的建議處理方式~~~~感謝大家


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Tracking History
June 29, 2021, 8:12 pm
Processed Through Regional Facility
CHICAGO IL INTERNATIONAL DISTRIBUTION CENTER
Your item was processed through our CHICAGO IL INTERNATIONAL DISTRIBUTION CENTER facility on June 29, 2021 at 8:12 pm. The item is currently in transit to the destination.
June 29, 2021, 8:12 pm
Arrived at Regional Facility
CHICAGO IL INTERNATIONAL DISTRIBUTION CENTER JAMPS.COM
June 23, 2021, 4:35 pm
Arrived Shipping Partner Facility, USPS Awaiting Item
FORT WORTH, TX 76161
Shipping Partner: STAMPS.COM

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