蝦皮退貨 標準疑問 - 網店
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By Ivy
at 2020-04-18T06:44
at 2020-04-18T06:44
Table of Contents
我是賣家。
將過去使用過的二手擠乳器在蝦皮上販售。
商品頁面照片拍得很清楚,有什麼配件就拍什麼東西傳上去,但文字內容只有說「二手擠
乳器」。東西也是便宜賣了(才賣130元)。
但對方買家收到後,認為沒有「完整」商品,認定有缺件,還說「不能使用」!(其實就
是少一個類似蓋子、輔助墊,但我擠奶一年多來根本不需要那個蓋子及輔助墊,出售的擠
乳器本體已經完全可以發揮功能了,且商品頁面本來就也沒有放)
我想請問各位:
商品頁面文字說明,沒詳載「缺少部分零件」,而僅以「二手」商品代稱
而商品照片裡,已將商品的全部狀態呈現的非常相盡……並無隱瞞商品狀態的意思
我還是有義務接受他的退件申請嗎?
其實售價沒多少錢,但我很氣對方責備我出售的商品「缺件」!(我沒有錯吧!對方語氣
好像是指責我沒有告知詳盡一樣)
如果他知道完整的商品應該包含的配件,而照片裡又沒有那些配件,對方不是也有責任嗎
?本來就應該知道不屬於我出售的範圍啊…
我應該要對他的申請同意嗎?
--
將過去使用過的二手擠乳器在蝦皮上販售。
商品頁面照片拍得很清楚,有什麼配件就拍什麼東西傳上去,但文字內容只有說「二手擠
乳器」。東西也是便宜賣了(才賣130元)。
但對方買家收到後,認為沒有「完整」商品,認定有缺件,還說「不能使用」!(其實就
是少一個類似蓋子、輔助墊,但我擠奶一年多來根本不需要那個蓋子及輔助墊,出售的擠
乳器本體已經完全可以發揮功能了,且商品頁面本來就也沒有放)
我想請問各位:
商品頁面文字說明,沒詳載「缺少部分零件」,而僅以「二手」商品代稱
而商品照片裡,已將商品的全部狀態呈現的非常相盡……並無隱瞞商品狀態的意思
我還是有義務接受他的退件申請嗎?
其實售價沒多少錢,但我很氣對方責備我出售的商品「缺件」!(我沒有錯吧!對方語氣
好像是指責我沒有告知詳盡一樣)
如果他知道完整的商品應該包含的配件,而照片裡又沒有那些配件,對方不是也有責任嗎
?本來就應該知道不屬於我出售的範圍啊…
我應該要對他的申請同意嗎?
--
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