蝦皮刷卡持續失敗&很瞎的蝦皮客服 - 網店
By Damian
at 2016-12-21T23:41
at 2016-12-21T23:41
Table of Contents
是這樣的~
小妹使用蝦皮約三個月,從第一筆交易就使用信用卡付款,也從未出現任何問題~
就在最近,因為剛申請台新GoGo卡,想說來刷這張累積高一點的現金回饋
因為pending的交易金額還不小
沒想到就出現以下錯誤訊息:
http://imgur.com/BvTNiwd
問題來了:
1) 卡是新辦的,持續都在使用,每天都有新的消費,
所以也打去台新信用卡客服確認"沒有"任何交易異常,而擋刷之情事
而我立馬換另一張卡卻立馬付款成功,很明顯系統有問題,也請蝦皮從系統面去解
打臉2)蝦皮回覆的可能性
同時也請賣家幫我拆單,想說有版友提到3000上限~但試過還是無法刷過
2) 寫信給蝦皮客服,回我以下:
====
很抱歉造成您的困擾及不便,經相關單位確認,
因偵測您的帳號或相關聯帳號或【該信用卡有高風險或異常交易之情況】,例如以下不當
使用情況:
-成立非真實交易訂單
-濫用折扣碼/活動
-濫用物流運費補助/蝦幣
-詐騙
-使用本服務冒充任何人或實體,或虛報您與任何人或實體的關係
此為風險管理部門為維持平台秩序與安全而進行之結果,恕客服單位無法為您解除或使用
此服務,
我們將記錄並保留您的使用情形與記錄,您請留意並依實際帳號登入狀況為主,
【建議您可更換其他張信用卡】或使用其他付款方式(銀行轉帳/貨到付款),若造成您的
不便懇請見諒。
※提醒您,Shopee保留隨時變更、修改、暫停或中止本網站或服務一部或全部的權利。
建議您可於蝦皮【服務條款】中詳閱相關資訊→
http://shopee.tw/legaldoc/termsOfService/。
========
3) 上周發生一次,客服無解就算了;前天又再次發生,一模一樣的錯誤訊息
於是我再次寫信給蝦皮客服,然後給我2)一模一樣的回覆
我整個人超火大,在昨晚再次又寫信去大念特念
還在今早特地打電話去大肆抱怨並要求盡速解決,
順便抱歉沒碰過網拍平台會去擋特殊信用卡消費金額/次數的狀況
(姑狗發現有些這種狀況)
中間要求請主管接聽,客服告訴我他們沒有這項服務;
請客服盡量在4pm前回電給答案(那時早上10am,還有6hr),
結果跟我說他們沒有回撥功能
最後客服小姐只是一再地說:不好意思...xxooo.x..x.,我會請同仁盡快回信
沒想到,在晚上6pm左右又再收到一模一樣的回覆 WTF!!!!!!!
跟本鬼打牆..愚蠢到沒極限
深深懷疑他們跟本用同一套回覆在回客訴信件,完全沒有後端處理的人在協助
因為網路消費我還是想用我這張台新卡消費,他若不解決,我就是無法用
想問一下大家~是否有人遇過一樣事情@@
或是有人得到蝦皮客服比較正常人的回覆過呀 ...
再請分享一下經驗供小妹參考了,感謝
很傻眼的一次客訴經驗,考慮是否換平台消費了 ...瞎到翻
--
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