蝦皮TWICE商品賣家 bubbleball520 - 網店
By Una
at 2018-05-29T03:53
at 2018-05-29T03:53
Table of Contents
*抱怨文一旦發文超過10分鐘即不可自行刪除,違反直接水桶5年。
是否已經閱讀過相關新規定?(請回答Y/N):Y
*店家名稱:蝦皮 Twice 咻咻
*店家連結:https://shopee.tw/bubbleball520/1034237658
*商品名稱:代購 TWICE 日單 Wake Me Up 會員限定盤
*溝通截圖:(至少兩張,不得放入文內)
總共14張,如下所示:
https://i.imgur.com/jfgueCS.jpg
https://i.imgur.com/h47AZ1e.jpg
https://i.imgur.com/RUs3wIW.jpg
https://i.imgur.com/XFiO5yE.jpg
https://i.imgur.com/M673gBk.jpg
https://i.imgur.com/SbgqHPB.jpg
https://i.imgur.com/XTl4mYA.jpg
https://i.imgur.com/2qmRWZW.jpg
https://i.imgur.com/yKL13bI.jpg
https://i.imgur.com/VQNutNP.jpg
https://i.imgur.com/g8kPBkC.jpg
https://i.imgur.com/dD9dsbH.jpg
https://i.imgur.com/LRlynFE.jpg
https://i.imgur.com/NAl5mLt.jpg
*商品照片:(至少兩張,不得放入文內)
我購買的商品:
https://i.imgur.com/bvqbfYs.jpg
https://i.imgur.com/bvQZ5JM.jpg
賣家在FB粉絲團公告的商品毀損截圖:
https://i.imgur.com/HVaKfvm.jpg
*事發經過:(僅能文字敘述,不得擅自夾雜圖片連結)
背景:
預購 購買TWICE 日本會員限定版專輯Wake Me Up 三張
過程:
貨到後即時取貨,雖然未錄開箱影片,但看見其中一張專輯封面明顯損壞,就馬上聯絡賣
家,賣家當下回覆:
她清楚此狀況,但無法處理,回覆:
不好意思,妳這張的狀況算還好的了><我自己的外殼更慘,幾乎是碎掉。
(此賣家「事先」完全知情將出毀損貨,但並沒有給買家任何直接告知,雖然她在FB粉絲
頁上有公告毀損情況,但放的毀損貨圖片明顯沒有我主觀認定自己收到的貨嚴重,我將此
疑惑放入第一次評價中她認為有失公允,但她也沒有提供我疑惑實際真的碎裂比我收到更
嚴重的商品圖片)
然後...
我們的溝通就如對話截圖所示,
她認為她只是「代購」,
國際運送的毀損不是她的責任,
她已事先在賣場告知提醒這商品沒有辦法退換貨,
但身為買家的我最在意的是:
為什麼明知自己要出明顯毀損貨,卻完全沒有事先主動和買家溝通告知?
請問為什麼要不給任何告知的情況下,讓買家用「原價」購買毀損嚴重的商品呢?
她認為此次「代購」不需要有任何的賠償行為,
她只是幫忙買東西的人,
因為貨物不是她弄傷的,
她自己有好好包裝做店到店出貨,
後續在寄已知「明顯」毀損品的行為,
她認為沒有必要多花時間溝通,
請詳見她在對話內容中的解釋。
我身為買家,完全被此次的購買行為傷到心,因為我感受到的是賣家沒有站在買家的角度
去思考,而是不停的辯解她的正確性,提出許多質問我的問題,讓我身為買方感到不是很
舒服......
其實,我不想要賣家給任何賠償。
因為發生這樣國際貨運導致商品毀損的情況,相信她也很難受。
但是,
我作買家想要被尊重與被事先告知,
只想擁有一個能事先溝通的機會而已。
還是謝謝她的服務,出貨速度很快,
貨物進度也很明確,也抱歉我詢問過她關於可自己查詢到的到貨時間的問題。
總結:
雖然此賣家賣場全部都是五星,總共1400多個,但我此次的代購購買經驗只好給她第一個
四星。
以上,謝謝各位撥冗閱讀此篇抱怨,有任何我做的不妥或能如何改善的地方,請留言給予
我相關的建議,
還有這是手機排版,不好意思會有些地方怪怪的。
--
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