華泰LOEWE瑕疵退換貨心得(雷) - Loewe
By Lily
at 2020-03-13T18:48
at 2020-03-13T18:48
Table of Contents
注意:本篇為超抱怨文
正文開始
3/1在華泰名品城LOEWE購買男鞋,3/5發現鞋子左腳內襯有目測2公分的破損(期間沒穿過),立馬請求處理。
先是詢問華泰LOEWE是否能換一雙新的?
主管表示此款式僅剩檯面一雙,而且outlet都是零碼,希望我直接換其他商品。
但我不太滿意此作法,
其一 我只想要這雙男鞋(同日已購買其他配件包款,並無其他產品需求。其餘鞋款皆不適合)
其二 曾詢問過,是否能從國外調一雙回來?(但未有回覆)
這幾天,該主管不斷致電給我。
軟硬兼施地希望我直接更換其他商品,也不斷說到購買收據有14天內的換貨期規定,一而再再而三的著實讓人感到不舒服。
由於先前溝通沒有共識,我轉向要求退貨,結果主管態度大轉變,說要投訴西班牙總部也可以,走法律途徑也可以,因爲購買收據上有註明:14天內只可以換貨......
發生這件事情,不是誰都樂見的,我也希望能好好解決這事情,但從開始處理到現在我只覺得LOEWE仗勢欺人
這樣的售後服務態度,實在令人不敢恭維!
可謂售前售後一個樣。
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Sent from JPTT on my iPhone
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Loewe
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