華泰LOEWE瑕疵退換貨心得(雷) - Loewe
By Lily
at 2020-03-13T18:48
at 2020-03-13T18:48
Table of Contents
注意：本篇為超抱怨文
正文開始
3/1在華泰名品城LOEWE購買男鞋，3/5發現鞋子左腳內襯有目測2公分的破損(期間沒穿過)，立馬請求處理。
先是詢問華泰LOEWE是否能換一雙新的？
主管表示此款式僅剩檯面一雙，而且outlet都是零碼，希望我直接換其他商品。
但我不太滿意此作法，
其一 我只想要這雙男鞋(同日已購買其他配件包款，並無其他產品需求。其餘鞋款皆不適合)
其二 曾詢問過，是否能從國外調一雙回來？(但未有回覆)
這幾天，該主管不斷致電給我。
軟硬兼施地希望我直接更換其他商品，也不斷說到購買收據有14天內的換貨期規定，一而再再而三的著實讓人感到不舒服。
由於先前溝通沒有共識，我轉向要求退貨，結果主管態度大轉變，說要投訴西班牙總部也可以，走法律途徑也可以，因爲購買收據上有註明：14天內只可以換貨......
發生這件事情，不是誰都樂見的，我也希望能好好解決這事情，但從開始處理到現在我只覺得LOEWE仗勢欺人
這樣的售後服務態度，實在令人不敢恭維！
可謂售前售後一個樣。
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Sent from JPTT on my iPhone
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Loewe
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