聯合寄信至國外網站，要求換掉DHL - 海外購物

其實我在去年DHL開始加收服務費沒多久後就有跟matchesfashion反映過了，
雖然我很早就申請先稅後放，沒被DHL收過代墊稅金服務費，
但DHL是有收運費的(運費不是消費者付就是電商付)，
DHL應該是有義務協助客戶清關，不該收取其他額外費用的，我也覺得DHL這樣很不合理。

我是在MF網站購物後，收到他們寄來的購後問卷，
其中裡面courier那一項我給分超低，
然後在問卷最後的memo欄裡我有稍微解釋一下給分低的原因。
MF客服收到我的回饋後，有mail給我以及請他們澳洲的同仁打電話給我。
他們真的很重視消費者意見，可惜的是當時可能反應的人不夠多，
客服回我說他們有去問台灣DHL是怎麼回事，
台灣DHL有告知MF這很早就公布在DHL網頁上，
而且若是不想被收這筆費用，可以申請先稅後放。
DHL有把步驟文件傳給MF，然後MF客服有再把這份文件寄給我。

我有跟MF提過是不是可以請他們考慮提供第二家貨運給消費者選擇，
或是改成價格含稅，客服說他會把我的意見反映給相關部門考量，
這次希望大家可以多多mail向MF反映，或許人數多的話，
他們真的會考慮把DHL換掉。

以下是我那時反應的原文，也提供給大家參考看看。(英文不好也請見諒)

Hi,

Thanks for the reply and pay attention to my opinion, but maybe I did not
make it clear so you misunderstood what I mean.
I mentioned that DHL Taiwan charges extra fee from customers and did not mean
duties.
When the parcel arrived in Taiwan customs, DHL will first pay the tariff to
customs. And then when the package delivered to customers, DHL courier will
collect tariff(they already paid to customs) from customers. And it is free
without any extra fee before May, 2017.
But I don't know why that DHL began to charge extra fee recently.(Usually 2%
of the tariff or TWD$420.)
So I do not only pay tariff to customs but also pay 2% of tariff(or TWD$420)
to DHL.

I think the total amount of my order contained shipping cost, although
sometimes I get free shipping discount from you.
But you pay freight to DHL, DHL should help customers to handle the customs
clearance and should not collect extra fee besides tariff.
Other courier such as UPS Taiwan, FedEx Taiwan, if the price does not include
taxes and duties, they also first pay the tariff to customs and then collect
tariff from customers when the package delivered. They don't charge any
additional fee to customers. So I think DHL collect extra fee is totally
unreasonable.

As indicated in my previous e-mail, if your price can include taxes and
duties, this way DHL is not able to collect the unreasonable extra fee(2% of
tariff) from customers. Or you can provide 2nd courier(like FedEx...) to
customers to choose. It will very helpful to customers in Taiwan.
Thank you.



※ 引述《dharma720 (小金豬)》之銘言：
: ※ [本文轉錄自 e-shopping 看板 #1QLXMGx9 ]
: 作者: dharma720 (小金豬) 看板: e-shopping
: 標題: [閒聊] 聯合寄信至國外網站，要求換掉DHL
: 時間: Wed Jan 10 21:30:53 2018
: 相信最近許多板友都被DHL收過超不合理的420關稅代墊費
: 有些網站如果有事先付稅的選項就算了（但其實預先付都比實際稅金高...）
: 再加上現在超過2000就課稅，這一下來，搞不好代墊費都比關稅貴
: 因此，我寫了一封英文信供板友寄到各個使用DHL當快遞
: 又沒有事先預付關稅選項的網站
: 各位只要改一下姓名就可以寄到客服信箱去了
: 為了讓大家知道自己寄了什麼，我也附了中文翻譯
: 免得事後有任何爭議。
: 希望大家幫忙寄到matchesfashion.com
: 如果有人想要寄到哪個網站也可以在下面推文
: 大家一起幫忙寄
: 看信件多的話，那些網站會不會願意檢討一下
: 或是他們願不願意去跟DHL談降低手續費
: 我個人認同DHL預付關稅確實可能有成本
: 但在UPS, FEDEX等都沒有收費的情況下
: 我強烈質疑NTD420根本不是用來cover成本
: 而是另立名目賺錢，如果DHL降低到合理價格我會乖乖付的
: 英文信如下，大家改名字就可以直接寄了
: 郵件標題：Taiwan's DHL charges unreasonably high fee on package receivers
: Hi,
: I’ve noticed that your company use DHL as your courier when delivering
: to Taiwan. However, DHL recently started charging NTD$420 (approximately
: USD$14) fee for paying duties on customers’ behave. Taiwan’s import duty
: rate for clothing is approximately 15%, and DHL Taiwan states that they
: will charge USD$14 or 2% of the duties on package, whichever is higher.
: The later one will be achieved only when your package value exceeds USD$4666,
: which I think is rare. The fee is unreasonably high and it sometimes exceeds
: the actual duty amount. DHL do provide a way for you to prepay the import
: duties to avoid the fee, but the system is extremely clunky and many people
: can’t successfully pay duties in that way no matter how hard they try.
: There are more consumer disputes with DHL in Taiwan, and many people are angry
: to a point at which they won’t buy from any website that send its packages
: through DHL. So, may I sincerely ask your company to switch to other couriers
: or collecting import duties when checking out in order to avoid the payment?
: All Taiwanese customers will be very glad if your company is willing to do
: that.
: Thank you very much.
: Best,
: 姓名
: 中文翻譯：
: 標題：台灣DHL向顧客收取不合理的高額費用
: 內容：
: 嗨，
: 我注意到貴公司使用DHL運送包裹至台灣。
: 然而，DHL最近開始收台幣420（約美金14元）的代墊費。
: 衣物在台灣的進口稅大約15%，DHL會收US14或2%的稅金當代墊費，
: 看哪個高收哪個。
: 但2%的稅金超過USD14只有在買超過USD4666才有可能達成，
: 而我認為這極少發生。這個費用不合理的高昂，
: 且有時會超過實際上所收取的稅金。
: DHL確實有提供其他方法預繳稅費，但此系統非常難用，
: 許多人不管嘗試多少次都無法成功。台灣有許多人就此事與DHL發生爭執，
: 且許多人氣到不再從使用DHL當快遞的網站買東西。
: 我能誠摯的請您的公司換到其他快遞公司，
: 或是在結帳時就預收稅金以避免此代墊費嗎?
: 如果您的公司如此做了，所有台灣消費者都會非常感謝。
: 謝謝您。

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