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網路購物消費者原諒行為研究(100P/500P) - 網店

Liam avatarLiam · 2014-05-02

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本文經過ilace版主審核通過


已發給有效問卷(有網購服務失誤經驗 & 有在問卷中留ID & 非重複填答者) 稅前100P

再次謝謝大家~


已截止，謝謝大家:)

目前學術問卷支持協助計畫尚未通過申請

我將會在5/20前先發給有效問卷100P

若之後通過申請，將會再由PTT系統發給各位填答者500P

謝謝大家 :D

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感謝各位版友的填答

目前我已於Ptt民調中心提出 學術問卷支持協助計畫申請

申請文代碼:#1JOWeJoA

如通過審核，發放P幣將由100P增加至500P (包含已完成填答者)

還請各位多多幫忙~ 謝謝:)


p.s 申請流程大約2-4週不等，請版友耐心等候，不論是否通過，我都會再來版上告知:)


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各位版友們好

我是台灣大學國企所的研究生

目前在進行一項"網路購物中影響消費者原諒行為之研究"

在網路購物的過程中

時常會碰上退貨規則不清、庫存數量不足、太慢送達、甚至品質不佳...等不愉快的事情

這些都可以稱之為服務失誤

這份研究主要希望了解各位版友對於發生服務失誤後

失誤發生的原因、後果、賣家是否提供補償等因素 對於"是否原諒賣家"的一些經驗及看法



問卷連結：http://www.mysurvey.tw/s/ASeHmzbP



為了感謝各位的情義相挺，經確定為有效問卷後將贈100P(稅前)

需要P幣的版友記得 填寫問卷最後的PTT ID + 推文 唷~

非常感謝大家:)




您好，我是國立台灣大學國際企業學研究所的學生，目前正在進行一項有關「網路
購物中，情境因素影響消費者原諒行為」之研究。在此希望能耽誤您幾分鐘的時間，
請教您一些問題。您的意見無對與錯之分，只要將您的意見告訴我們即可。您的寶貴意
見僅供個人學術研究之用，並不對外公開，敬請安心填答。感謝您在百忙之中，抽空為
本問卷所做之填答，在此本人獻上十二萬分之謝意，並祝
健康愉快！
　國立台灣大學國際企業學研究所
指導老師：黃恆獎 教授
學 生：李 涵



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Hazel avatarHazel2014-09-18
done 但我忘了填我的ID在問卷內了><
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Yuri avatarYuri2014-12-27
補推
嗚 壞了嗎 怎不給推
Hazel avatarHazel2014-12-31
done,thx
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謝謝大家!!!
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Done
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Done
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done~
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done!
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done. 但忘了填id
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Done
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DONE