石安牧場的客服真的很不錯 - costco
By Regina
at 2010-11-03T11:52
at 2010-11-03T11:52
Table of Contents
前陣子有一系列文章討論石安牧場的杏仁豆腐沒到期就酸掉了,
我買的也是,前面4個是好的,最後2個是酸的,
因為價錢不算高,懶得花油錢跑一趟costco退貨,就直接丟了~
正好丟掉後隔天就看到一串討論文,
我就在推文裡寫了我買的最後兩個也酸掉了。
沒想到石安牧場的客服居然在ptt主動寄信給我,
請我留下姓名住址電話,他們會補寄一盒新的杏仁豆腐給我,
也說如果有親友也遇到此狀況但沒上網的,可以主動跟他們聯絡,他們會補寄新品。
客服有說明因為杏仁豆腐裡含大量鮮奶,所以可能是運送時的溫差讓它容易酸壞,
他們已經針對這點做改良,應該可以讓產品更穩定,在保存期限之前不會變質。
昨天我已經收到宅配送來的杏仁豆腐囉,
11/2送來的是11/1製造的,很新鮮,
而且還多送了一包溫泉蛋,真是讓人太驚喜啦!
這樣的客服真的很有誠意,有注意顧客的聲音,也願意解決和改善,
給他拍拍手!
希望以後石安的所有產品都能維持一貫的好水準囉~
--
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costco
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