百貨公司之現在買最划算絕不降價\ - 百貨公司
By Delia
at 2011-02-05T21:06
at 2011-02-05T21:06
Table of Contents
以下是抱怨文 不喜勿入 雖是自身經驗 但希望可以幫到一些人作參考......
事情是發生在去年的十月底 我去了某a開頭的專櫃買靴子
很大一家的 3x年歷史 和新光高層有關係的那牌子
閒話休提......
因為是第一次買他們家的東西 所以 當時還有問櫃姐
真的不會再降了嗎?
櫃姐:我們家這個東西 真的是成本很高 75折真的已經是最便宜
後我不遺有他就買下了9xxx
-------------------------- 分 隔 線 ------------------------------
到了12月底 逛到其它百貨時 發現 該靴款降價了 和我當時買時 差了兩千多
我自以為好心的 不想讓專櫃被百貨記點 所以選擇直接打客服
隔天打回去公司客服反映此事 (我東西都沒落地唷)
再隔一天 客服打來
"啊 您也知道流行性的商品折扣下很快的嘛 您是那麼有眼光的人 先買先享受......"
我對客服的不知所云 感到非常不可思議
現在東西降價了 請問和當時小姐和我講
這商品成本很高 絕對不會再降價 有什麼關連?
我也知道我也知道 我也知道 什麼事情都是 我不知道 推給我也知道 就好了?
且我當下有請問是否有補救措施 只聽到對方說 "不好意思 沒有......"
真的火了 我就說
"好 沒關係 你們小姐告知不實訊息 導致誤判 真的是很讓人感到傻眼..."
當下的感覺就是 這公司的客服 連最基本的 先安撫客人 都做不到
最後很不爽的掛了電話
隔天把鞋子拿回去百貨 請樓管處理
----------------------------- 幾 天 後 --------------------------------
一位業務經理打來了 這位就比較客氣
說發生這種事真的很遺憾 且他自己打給我後
發現不是不理性的客人
不過 他們公司希望他把這件申訴案
在這一兩天內處理掉 他個人願意貼腰包送我一個他們家好用的鞋油當禮物
否則公司說 無法接受的話 就走仲裁 或是法律途逕了
你就算找百貨 百貨也是找我們 結果是一樣的 無法接受只能說遺憾
我們就只能仲裁了
我表示 這東西 和價差 真的是有極大的差距
好 我承認後來 我輸了 因為 我真的懶得什麼法律
但是 頭一次遇到 客人能不能接受補償方式 還有限時間的?
我有虛心檢討 結論是
1.絕對不要相信專櫃小姐的鬼話 自己要有判斷力
2.不是每一家公司出問題了 都有解決問題的誠意 好壞請自負
3.請記住自己的權益 當不是你的問題時 對方說要不排除內部怎樣
教育訓練等 那都是對方的事 和消費者的權益絕對無關
4.將心比心 櫃姐也很辛苦 但不要像我一樣自以為好心 有問題請直接向百貨反映
不要自己先打公司客服
本人之後 在百貨 也頂多是看看而已了 且不是太信任專櫃小姐了
專櫃小姐說的話能聽? 嗯 自己感受到了
好奇的自己寄站內信問我吧
--
事情是發生在去年的十月底 我去了某a開頭的專櫃買靴子
很大一家的 3x年歷史 和新光高層有關係的那牌子
閒話休提......
因為是第一次買他們家的東西 所以 當時還有問櫃姐
真的不會再降了嗎?
櫃姐:我們家這個東西 真的是成本很高 75折真的已經是最便宜
後我不遺有他就買下了9xxx
-------------------------- 分 隔 線 ------------------------------
到了12月底 逛到其它百貨時 發現 該靴款降價了 和我當時買時 差了兩千多
我自以為好心的 不想讓專櫃被百貨記點 所以選擇直接打客服
隔天打回去公司客服反映此事 (我東西都沒落地唷)
再隔一天 客服打來
"啊 您也知道流行性的商品折扣下很快的嘛 您是那麼有眼光的人 先買先享受......"
我對客服的不知所云 感到非常不可思議
現在東西降價了 請問和當時小姐和我講
這商品成本很高 絕對不會再降價 有什麼關連?
我也知道我也知道 我也知道 什麼事情都是 我不知道 推給我也知道 就好了?
且我當下有請問是否有補救措施 只聽到對方說 "不好意思 沒有......"
真的火了 我就說
"好 沒關係 你們小姐告知不實訊息 導致誤判 真的是很讓人感到傻眼..."
當下的感覺就是 這公司的客服 連最基本的 先安撫客人 都做不到
最後很不爽的掛了電話
隔天把鞋子拿回去百貨 請樓管處理
----------------------------- 幾 天 後 --------------------------------
一位業務經理打來了 這位就比較客氣
說發生這種事真的很遺憾 且他自己打給我後
發現不是不理性的客人
不過 他們公司希望他把這件申訴案
在這一兩天內處理掉 他個人願意貼腰包送我一個他們家好用的鞋油當禮物
否則公司說 無法接受的話 就走仲裁 或是法律途逕了
你就算找百貨 百貨也是找我們 結果是一樣的 無法接受只能說遺憾
我們就只能仲裁了
我表示 這東西 和價差 真的是有極大的差距
好 我承認後來 我輸了 因為 我真的懶得什麼法律
但是 頭一次遇到 客人能不能接受補償方式 還有限時間的?
我有虛心檢討 結論是
1.絕對不要相信專櫃小姐的鬼話 自己要有判斷力
2.不是每一家公司出問題了 都有解決問題的誠意 好壞請自負
3.請記住自己的權益 當不是你的問題時 對方說要不排除內部怎樣
教育訓練等 那都是對方的事 和消費者的權益絕對無關
4.將心比心 櫃姐也很辛苦 但不要像我一樣自以為好心 有問題請直接向百貨反映
不要自己先打公司客服
本人之後 在百貨 也頂多是看看而已了 且不是太信任專櫃小姐了
專櫃小姐說的話能聽? 嗯 自己感受到了
好奇的自己寄站內信問我吧
--
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百貨公司
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at 2012-05-17T14:18
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at 2012-05-19T17:11
at 2012-05-19T17:11
By Barb Cronin
at 2012-05-23T23:35
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at 2012-05-27T01:34
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at 2012-05-29T15:21
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at 2012-06-02T20:04
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at 2012-06-24T07:26
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at 2012-06-28T01:56
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By Dora
at 2012-07-02T21:23
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By Victoria
at 2012-07-05T19:36
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