淘寶物流出了問題,賣家以為我吞貨怎辦? - 網店
By Lily
at 2014-09-12T16:35
at 2014-09-12T16:35
Table of Contents
我的淘寶交易現了糾紛,雖已經請客服介入,但還是有點擔心跟不開心,很鬱悶,
畢竟這嚴重污辱到我的人格,所以想在這問問看大家有沒有甚麼意見。
過程如下:
我在上月底下了兩筆單,採用圓通速遞的國際轉運,
(本來都用順豐,但想是看看別家速遞才選圓通的)
圓通在台灣並沒有服務據點,所以他們是到台灣給黑貓送,
兩個賣家也在上月底時發貨,圓通也在上月底時簽收了,
過了幾天我看物流進度怎麼停止這麼多天,感覺到異常,
於是詢問圓通,他們給黑貓的單號請我自己去連絡黑貓,
過幾天我收到了,但缺了一家的商品,
於是又再詢問圓通,希望他們能趕快找出商品,
他們卻一直跟我要寄件單號,我能提供的只有淘寶上的訂單號,
給他們她又說這不是他們要的,說要的是寄件的,我請他去跟賣家要,這我怎可能知道,
圓通嘴上說好卻遲遲不跟賣家聯絡,另外還說是賣家沒寫單號他們才會不知道寄到哪裡,
要我去跟賣家聯繫,把問題都歸給我,
請問各位買家你們辦轉運會去叮嚀賣家要填訂貨單號嗎?這是買家的責任嗎?
我買這麼多東西沒遇過有這樣要求的,我罵了他們一下他們才跟我保證他們會趕快查商品在哪裡,
之後我每天問,他們都回我東西不知道過關了沒,要查,之後每天都是一樣的回答。
又過了一個星期,商品確認期又快要過了,
由於商品確認簽收已經延過期,不能再延期,眼見要自動打款了,
於是趕緊跟圓通還有買家說明事情經過且由於已經要自動打款,請他們做延期,
賣家回應我說他沒辦法延期,請我跟圓通協調,
圓通居然突然向我要我收到另一家商品的秤重照,說他這樣才能查.
那為什麼要等離上次收貨已經過一個禮拜時才跟我說這樣能查到,
東西已經送人怎麼追回,而且我去哪裡找秤呢?是在刁難我嗎?
我跟它說沒辦法辦到,它就不理我了,
眼看再過一個小時會自動打款,
趕緊詢問淘寶客服說沒收到貨但貨物還在運送不知道寄到哪去了想退款可以嗎?
客服回我是可以的,叫我選"僅退款",
其中有跟客服說明賣家沒有同意退款,我是有是先知會他我要退款,它只回我叫我跟物流協調,
但圓通速遞裝死,這樣我也可以退嗎?客服說可以,我就退了。
賣家看到我辦理退款生氣的問我為什麼要辦退款退貨,
之前不是已經跟賣家解釋原因,不退不行了,當下她也沒表示不行退,
不知道她是哪裡看不懂,發生之後才在那裏怒,難道我要白送給他嗎?覺得莫名其妙。
我說我沒收到商品,沒辦退貨只辦退款,
賣家看到的物流資訊是已經有人簽收,所以他認為不可能沒收到,
我跟他說那是圓通收的,我在台灣還沒收到,
賣家就火大,認為他看到的明明是上海的地址,為什麼人在台灣要填上海地址,
跟他說明我填的是台灣地址沒錯,只是因為這是國際轉運,賣家會只看到轉運商的地址,
他實在無法理解,他根本不管我說國際轉運或圓通怎樣,覺得是我吞貨假裝沒收到,
還認為我再怪他,我從頭到尾沒怪過他,要是我覺得是他的錯我何不一開始就找他詢問呢?
還是他認為退款就是在怪他嗎?可是我總不能平白把錢給賣家!賣家又不肯延長收貨時間,
現在真的悶,圓通速遞擺爛,在台灣沒據點,也沒那個多餘的錢打國際電話去跟他們吵架
然後賣家認為我想偷他的東西,被罵得很難通,
真的很衰,已經申請小二介入,但要是它處理不不好怎辦?
賣家狂罵我說:「買家見多了,沒見過不講理的,還是個台灣的!
你要錢是吧!退給你吧!太噁心了!」
(殘體字無法直接複製,我是忠實打出他寫的,還有很多很多就省略了)
真的很受侮辱,還是個台灣的是甚麼意思啊!我跟他講了很多,是他不講理怎反咬我,
本來我很喜歡淘寶的,有些賣家態度很好很積極,順豐速遞也不錯,沒想到這次換個物流,
就把我搞得很淒慘。
謝謝大家看到這裡,請問有沒有人有甚麼意見呢?我該做些甚麼嗎?
這也讓我們知道選轉運商或速遞,請不要選擇圓通,因為出了事他們只會把錯推給你,
我真的被他們搞得好累,還要花很多時間解決這問題,買東西買得很不愉快,
以上,請給點意見吧!也給你們當作借鏡,謝謝!
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