此生絕不再使用MOMO購物網!!!!! - 網店
By Blanche
at 2014-08-16T22:52
at 2014-08-16T22:52
Table of Contents
*商品/店家名稱:momo購物網
*購買連結:http://ppt.cc/5KU-
*相關佐證:http://ppt.cc/3opk
http://ppt.cc/9C7X
*事發經過:
1.
因朋友想購買Canon相機 在各大購物網站比價後
發現價錢均大同小異 不過我有momo購物網1000元折價券
8/4 就幫朋友下單 並且填寫朋友的資料以及刷朋友的卡 且交易成功
8/5 因為上班沒接到電話 發現有兩通未接來電 不知道是誰打來的
過沒多久gmail便收到訂單取消的通知 覺得一頭霧水
momo的客服電話又難打到爆炸 等了半天都轉不進去
留了連絡電話也沒有回覆 只好用訂單發問的方式詢問
8/6 收到信件回覆 說因為信用卡不是我本人(跟會員資料不符)
所以就取消訂單了 若是還需要商品麻煩重新訂購
(重點是我的1000元折價券也沒還我...就這樣被吃了)
2.
因朋友仍然想要此商品 加上我還有一張1000元的折價券
決定這次刷我本人的卡(朋友直接把商品金額轉帳給我)
8/6 重新訂購此商品 此商品為快速到貨商品
訂購時可以選擇要何時送達 我選擇了8/7的晚間
8/7 一整天都沒收到商品.......
8/8 上官網訂單狀況看 居然還在準備出貨中,完全不知道快速到貨快速在哪
8/9 好不容易朋友終於收到商品了
但非常無言的是 只收到了相機的周邊贈品(記憶卡、副廠電池...)
完全沒有寄相機來!!!!!!!!!!!!
朋友先登入我的帳號到訂單提問處發問 隨即又打給客服
客服說因為他不是帳號本人 一定要我打進去
所以我又打進去客服電話 (不是我在說 每次都等超久 等待的音樂又難聽到爆)
跟客服說明沒收到主商品 只收到了贈品的狀況
客服說需要跟倉庫聯繫 並請司機大哥重新配送
我詢問大約多久時間可以處理完 客服說很快 1~2天就可以配送完成
因為相機是朋友12號出國想要使用的 所以希望他們可以盡快處理 客服也說沒問題
8/11 完全無消無息 我又打進去客服(電話都要會背了....)
詢問處理得怎麼樣了
客服說倉庫那邊都沒有回覆 我說這個商品是為了要出國使用買的
8/6就使用快速到貨下標了 8/9好不容易收到還沒有寄主商品
客服說應該是無法在出國前收到 請我直接退貨
反正也根本沒收到主商品 就把贈品退回去結束訂單
如果還要此商品 重新訂購還比等倉庫回覆快(這什麼邏輯....)
後來朋友跟我決定退貨 並交代客服因為8/12就要出國了 家中沒人
請他們註記8/19後再來收退貨的件 客服也承諾會幫忙註記
且詢問此訂單信用卡扣款狀況 momo表明一定要收到退回的贈品完整無誤後
才會進行退款事宜 (根本沒收到主商品...還霸占我的信用卡額度)
8/12 三天前用官網訂單提問詢問的問題
到今天才收到答覆... 真是一個好效率
(真不知道他們的快速到貨跟24hrs內回覆問題 使用的是哪國的時效)
http://ppt.cc/3opk
8/13 朋友人在國外傳訊息跟我說
今天黑貓宅急便打電話給他說要去他家裏收件!!!!!!!
朋友在電話裡跟司機大哥說 他人在國外 昨天已跟客服說明須8/19後才有人在家
司機大哥說客服根本沒有跟他講 而且聽朋友說態度還很不客氣
只能說送貨速度慢吞吞 要退貨收件倒是挺積極的
所以我又打給客服 但是又怎樣都打不進去 (聽那個等待的歌我都要精神耗弱了)
只好帶著憤怒的心情又用寫信的方式再次提醒 要8/19後才能來收件....
8/16 又是三天後才收到回覆
且字句裡完全沒有感到抱歉的意思 相當沒有誠意!!!!!!
http://ppt.cc/9C7X
因為退貨還沒完成 所以跟momo的這段惱人交易還未正式結束
目前只希望後續退貨能順利結束 快點把款項退還給我
然後我此生絕不會也不想再跟這個網站有任何瓜葛
且很對不起我朋友(因為是我跟他提議我有1000元折價券的 結果沒想到...)
和朋友得出的結論就是 以後還是不要省這種小錢
賠了時間又賠了心情
還要被他們的爛客服挑戰EQ極限!!!!
還要被他們的爛客服挑戰EQ極限!!!!
還要被他們的爛客服挑戰EQ極限!!!! (很重要所以講三次)
就算momo有再多的折價券也再也動搖不了我了
以後還是忠實的使用PCHOME 24小時購物就好了.....
--
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