服務是你的職責 購買是我的權利 - 百貨公司
By Emma
at 2009-06-11T13:30
at 2009-06-11T13:30
Table of Contents
沒想到引起這麼多回應。
試穿五雙鞋子多不多見仁見智,我已經很小心儘量不多拿自己不會買的鞋子,
總是試了兩款,一款是拿兩個size,所以她跑了兩趟,
一雙是櫃上就有的,因為我要買的顏色,櫃上沒有我的size,所以她要我先試。
以前我也曾因為試穿幾雙,雖不喜歡但因不好意思還勉強自己買,
可是這樣太虧本了,因為花了一兩千塊的東西,擺著又不能當裝飾品。
今天我也沒有苛責那位小姐,我也知道服務業的辛苦,
疊鞋盒的聲音若不是非常大聲,我不會注意到,何況我本身聽力不是很好。
上篇我用「誇張」形容,因為那聲音比鞋盒從桌上掉下來的聲響還大,
你要說我是推測,我也沒話說,希望有一天你自己也能遇到這種情況,
沒什麼感覺,或許妳的修養真的比我好多了吧!
看完部分網友的不滿,我想問的是買東西都不能試試看囉?
買食物尚可試吃,
買彩妝尚可試用,
買文具尚可試寫,
買傢俱尚可試坐、試躺,
買穿戴的衣物都不能試嗎?
只能看了買回家才能試嗎?
回家之後發現不好穿,或原來很好看但不適合自己,
也得自責自己眼光不夠好嗎?
網購或電視購物有七天鑑賞期,現場買不就是可以多試嗎?(並不是無目的亂試)
我並沒有要踐踏服務小姐的尊嚴,我也覺得相當不好意思,
讓她白跑,所以我走前不是說了兩句謝謝呢?我是真心感謝她的服務。
我自己去逛街,如果沒有要買,我是屬於不敢隨意試試,或叫人特地去拿來的,
(上文也有提過,當小姐很熱情要我試,我說不要時,
還有些小姐會有奇怪的表情。)
還有些人說得對,前面也許她也遇到很多我這樣剛好試了都不買的客人,
這要算到我頭上嗎?所以她可以說:小姐,不好意思,妳是我今天服務
第五百雙鞋的客人,所以妳一定要買。如果這種規定事先告訴我,我一定
繞去別家,因為我沒有把握試了一定喜歡。
還有人嘲諷我的修煉,我想至少上一篇的語氣還算平和,
我沒有辱罵或言語刻薄,有人自以為了解情況,隨意批判我倒是有的。
就是有這樣看了別人文章,隨意丟了兩句不甚友善的話就跑掉的人。
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