會因為SA的態度影響購買嗎 - 品牌
By Harry
at 2020-05-05T17:26
at 2020-05-05T17:26
Table of Contents
大家會因為SA的態度影響購買嗎?
最近在想這個問題
精品櫃照理來說應該服務態度要跟價錢成正比
讓客人有尊貴的感覺
但反而很多名牌店員不知道在跩什麼
好像在精品櫃工作自己就是昂貴奢侈品一樣
對客人冷冷的,或是看你的行頭決定態度
連我家附近的7-11店員都比他親切
不過想想也是
我們這些80%的雜魚只能帶來20%的業績
把時間省下來服務大戶比較重要
再來一點是
一般人買精品通常是考慮了很久
基本上確定要買才會跑大老遠去店裡
若剛好難搶的包有限貨
就算店員冷淡
可能也會懶得再多跑幾趟而將就買了
即便店員超級親切
這麼貴,也難以因此多帶預算外的東西
大家在意精品櫃的服務嗎?
會因為SA的服務態度讓你不買/多買嗎?
還是包款好看、地點近、可以換比較多禮券就將就將就呢?
當然這邊是指一般人的狀況
如果是很多預算可以一擲千金的大戶那就
讓我叫你一聲乾爹(?
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Sent from JPTT on my iPhone
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