日亞帳號被鎖 - 海外購物

請教各位，因為我5/16-5/21前往東京
5/11和5/13在日亞訂了一些商品，並選擇在飯店附近便利商店取貨
今晚收到以下email通知

Hello,

We have removed your access to this account because we could not confirm your payment information. You will not be able to access your account or place orders with us until we confirm your information.

To resolve this issue, please send the following to our secure fax line (JP Domestic: 0120-914-004 / International:81-3-6367-4007):

-- A copy of your statement for your VISA ending in 08, including the billing address.
-- Your name, phone number, and the email address registered to yourmazon.co.jpccount.

We will convert your fax to a secure electronic image. To protect your information, we restrict access to your payment information to a team of account specialists.

Our Customer Service team can confirm that we sent this email, but they cannot view your fax or share more information about this issue.

You can expect a response from us within 24 hours of sending your fax.

We ask that you not open new accounts because any new order that you place may be delayed.

Sincerely,


請問有沒有版友有類似處理經驗，
如果沒有傳真用email回覆是否也可以解鎖？
已經信用卡付款的訂單如果沒回傳資料會退款嗎？

謝謝


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Sent from JPTT on my HTC_M10h.

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