想請教這是否為瑕疵 - 網店
By Skylar Davis
at 2015-05-06T17:32
at 2015-05-06T17:32
Table of Contents
各位版友好 !
懇請幫忙解惑!
我在拍賣買了件洋裝
商品網址: https://goo.gl/SD3ykR
星期一取貨的,
今天在試穿的時候發現下擺有塑膠的線穿出衣服的邊線也已脫落成鬚狀, (如圖)
http://imgur.com/jMGMqfb
跟賣家反應有瑕疵,
" 對方表示可寄回代為處理或退款,
賣家說"基本上賣場是不提供退貨,但這次是雙方對線頭有不同解釋才讓您退貨的,這次也不屬於瑕疵"
本來想說算了寄回去退一退結束這件事,
後面我留了帳號,
他回覆收到商品檢查沒有損壞會退款扣除運費後的金額,等於我收到一件有問題的衣服退貨還得承擔兩次的運費...
想請問大家覺得這算是瑕疵嗎?
感激不盡!
*5/8 新增*
下文回覆有提到我昨日下午自行將衣服拿去修復這件事,也有熱心的版友(感謝!)告訴我各種申訴的管道,晚上我還在研究該如何申訴時,賣家傳了訊息來...
以下對話如圖
http://imgur.com/Qpr0Aqd
http://imgur.com/8udcshA
http://imgur.com/xj8VRUU
http://imgur.com/BAuhOrz
賣家表示請我衣服自己留著且再退衣服的錢+運費+修繕費給我,我回覆表明不會收下這筆錢,不過對方看到訊息時已經轉帳完了... 賣家態度改善並做了檢討,我決定給對方一次機會原諒他,這個事件就到此結束不再追究,至於退款的部份我僅會收下20元的修繕費,衣服錢跟運費我會再無摺退還給他,在此萬分感謝大家的熱心回應!
附上修復後的照片
http://imgur.com/VgaUVyP
--
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